“Thank you for saving my life” – Team Heathrow colleagues save man from heart attack

Heathrow

By Heathrow

Published 7th May 2019

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Our Team Heathrow colleagues recently caught up with a passenger who’s life they saved from a heart attack in December. Thanks to quick thinking, team work and the high availability of defibrilators at Heathrow, our colleagues were able to ensure the passenger survived.

In December 2017, one of our passengers, Stuart Duncan (pictured centre above), suffered a Cardiac arrest in Terminal 2. Two of our passengers saw Stuart collapse and rushed over to perform CPR. Two minutes after calls came into Heathrow’s operations centre (APOC), there were Passenger Experience Managers on on scene, armed with a defibrillator.

By applying chest compressions and using the defib, they were able to revive Stuart so that when one of the cycle paramedics, from London Ambulance Service, based at Heathrow arrived 4 minutes later, Stuart had a pulse. A quick response like this is vital to preventing brain damage and death in a cardiac arrest patient.

Stuart travelled from his home in Norway to join us for a thank-you lunch hosted by the Plaza Premium lounge, T3 Arrivals. Colleagues from the London Ambulance Service, the Airport Fire and Rescue Service and customer service colleagues who were​ identified as having played a part in saving his life, came together to celebrate their collective success and share their experiences and stories.

Stuart Duncan, said “It was a breathtakingly wonderful and humbling experience to meet everyone. What a lovely bunch of people they were. I cannot thank them enough for what they did.”

Stuart was on his way to Berlin to spend Christmas with his pregnant wife and her family, when his heart stopped. The collective actions of our colleagues meant Stuart was able to go back to work 3 weeks later and have no health repercussions enabling him to be a healthy father to his son.

​Stuart was on his way to Berlin to spend Christmas with his pregnant wife and her family, when his heart stopped. The collective actions of our colleagues meant Stuart was able to go back to work 3 weeks later and have no health repercussions enabling him to be a healthy father to his son.

One of the specially equipped bikes used by the cycling paramedics at Heathrow.

Whilst incidents like this happen frequently, it’s great to be able to recognise our colleagues and the challenging work that they do. On average there are 3-4 cardiac arrests reported at the airport each week to which our colleagues respond.

Heathrow was the first airport to have cycle paramedics and passengers are never more than 2 minutes away from a defibrilator within each terminal.

Heathrow

By Heathrow

Published 7th May 2019