Our vision
Our vision

Passenger experience

Our vision for an expanded Heathrow is to continue to transform the airport into one integrated airport campus offering passengers a quicker, smoother experience.

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Our single integrated campus will complete the ‘toast rack’ terminals configuration. A complex of terminals will simplify into two main ‘front doors’ in the west and the east.

These two terminal complexes and all satellite buildings will be connected by one integrated underground passenger and baggage system.

Passengers will have one simple journey to any gate. They’ll also have more destinations to choose from, more choice in who they fly with and lower fares as a result.

The layout will give us the flexibility to co-locate airlines and alliances, simplifying connections for passengers and cargo as well as airline operations. Connection times will compare with the best in Europe at no more than 60 minutes for the very longest transfer.

Building on strength

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Not having to build a hub airport from scratch is a strength of Heathrow’s scheme. Instead, we start with one of the world’s most successful airports, particularly given its transformation over the last ten years during which we have spent £11 billion in upgrading our facilities.

Terminal 5 has been voted the world’s best terminal by passengers for four years in a row. Terminals 3 and 4 have been extensively refurbished. Passengers have noticed this, as over three quarters now rate their Heathrow experience as either ‘Very good’ or ‘Excellent’2.

Terminal 1 has now closed and in June 2014 our brand new £2.5 billion Terminal 2 opened. This new terminal aims to improve on the Terminal 5 passenger experience.

The extensive investment at Heathrow provides a strong foundation for building additional aviation capacity for the UK.

To see what an expanded Heathrow will look like, click here.

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