Record service scores and 35.7 million passengers highlight Heathrow 2016 half year results


By Heathrow

Published 22nd July 2016

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Heathrow has today released strong half year results including a record Airport Service Quality Score (ASQ) of 4.16 out of 5, and 35.7 million passengers.

Other highlights from the results include:

  • Strong financial performance with revenue up 1.0% to £1,320 million and Adjusted EBITDA up 4.4% to £781 million reflecting lower costs and better value

  • Heathrow responded to the Airports Commission environmental and community conditions, paving the way for expansion

  • Cargo volumes increased 1.7% with Heathrow’s links to fast-growing economies boosting British businesses

  • 10 million people tuned in to ITV’s Heathrow: Britain’s Busiest Airport series 2

Commenting on the results, Heathrow Chief Executive Officer John Holland-Kaye said,“Heathrow has been named the best major airport in Europe for the third time and I am very proud of the work our colleagues do every day while giving better value to passengers.”

“As the UK’s biggest port, we are supporting businesses from every corner of Britain to get their products to global markets, with cargo volumes up by almost 2%.” Heathrow CEO, John Holland-Kaye

“Now Britain needs a positive post-Brexit plan and only Heathrow expansion will help Britain to be one of the world’s leading trading nations – connecting all of Britain to global growth. Heathrow has a new plan for expansion, allowing the Prime Minister to make the right choice in the national interest.”

Expansion case goes from strength to strength…

Heathrow has released a new fly through video showcasing how expansion at the UK’s hub airport is about more than just a runway. Titled – “It’s time for Heathrow” – the video also includes inside footage of the state-of-the-art new Central Terminal Area design.


By Heathrow

Published 22nd July 2016