Kolawole Oshin

Heathrow

By Heathrow

Published 12th September 2018

Home > Profiles > Kolawole Oshin

Home > Profiles > Kolawole Oshin

“Kola”, as he’s known to his team, has the task of ensuring tens of thousands of passengers not only get on their flights, but have a great experience before their journeys begin!

What is your official job title?
Passenger Experience Manager

How long have you worked at Heathrow?
A little more than seven years.

How did you get into your job and why?
I got into my job at Heathrow via external application. I wanted a new challenge and felt the airport was the most appropriate place for it.

What’s a day in the life of your job really like?
A day in the life of my job is pretty hectic, exciting and no two days are the same. My main goal is focused on looking after everyone that uses the airport- including staff, passengers, airlines, airline handlers etc.

What’s the hardest part of your job?
Combining many roles and areas of contact and responsibilities into one job!

Favourite thing about working at an airport?
My favourite thing about working at the airport is the fact that no two days are the same- one cannot predict what to expect when working at the airport.

Favourite thing about your job?
What I most enjoy in my job is when we respond to incidents of any type and make a difference.

What has been a particularly memorable moment for you while working at Heathrow?
The most memorable moment for me whilst working at Heathrow was working in the London 2012 Olympics terminal set-up team in order to cater for the athletes.

What is one piece of advice you would share with our passengers?
The one piece of advice I would share with our passengers would be to ensure they check online for the rules and regulations required for travelling through an airport on the CAA website.

Where are you from?
My family origin is Nigeria, but I was born in the UK.

Any children or pets?
I have got two children, and no pets.

Hobbies/interests?
Reading books, drawing, listening to music, singing gospel music

Favourite film/TV show?
Favourite film is Vantage Point. \Favourite TV Show is Prison Break

Favourite music band?
Hillsong – Gospel

Anything else you would like us to know?
Just looking forward to the documentary!

Heathrow

By Heathrow

Published 12th September 2018