Duty Engineer Grant Cooper has been at Heathrow for more than seven years and briefly features in Episode 2 alongside his best mates, Alex and Phil. Grant has quickly progressed through the ranks from apprentice to Duty Engineer and is seen as one of the rising stars among the Heathrow engineers.
What is your official job title?
How did you get into your job and why?
I joined HAL Engineering as an apprentice after leaving school at 16. I saw the apprenticeship as an amazing opportunity to work for a great organisation, gaining knowledge and experience from on the job training. I successfully qualified four years later, joining T5 Engineering. Two and a half years after that I was promoted to Duty Engineer.
What’s a day in the life of your job really like?
I work days and nights. Days can be extremely busy, and the morning is normally spent setting the team up for the day and attending meetings. Days are mainly spent being reactive to anything that gets called through on the duty phone. Nights are generally less chaotic- the beginning is spent organising the team to complete the night’s planned maintenance and outstanding faults. Nights are good because I can catch up on all the bits I’ve missed during the days.
What’s the hardest part of your job?
Trying to keep a team of up to sixteen people happy.
Favourite thing about working at an airport?
Because the airport is forever evolving, no one day, month or year is the same.
Favourite thing about your job?
Being able to see my work make a difference.
What has been a particularly memorable moment for you while working at Heathrow?
When I was promoted to manager at 22.
What is one piece of advice you would share with our passengers?
Always allow plenty of time to get checked in. T5 alone can see over 50,000 people through its doors a day and so things can get busy! It’s better to be sipping a pre-holiday beverage at a nice place airside with time to spare then sprinting across a terminal trying not to miss your flight.
Where are you from?
Football. Gym. Travelling. Socialising.
Favourite film/TV show?
Any Will Ferrell movie.
Favourite music band?