Demetrios Generis is one of the most likeable and friendly characters at Heathrow who just happens to also feature in Episode 1 of Britain’s Busiest Airport – Heathrow. Demetrios, is one of our Passenger Experience Managers helping to make passengers journey better and easier along every step of the way.
What is your official job title?
Passenger Experience Manager
How long have you worked at Heathrow?
How did you get into your job and why?
I’ve always been interested in customer service.
What’s a day in the life of your job really like?
It’s great and always changing!
What’s the hardest part of your job?
Getting up for work at 02:45am for a 04:30 start!
Favourite thing about working at an airport?
Every day is different and things can change in an instant!
Favourite thing about your job?
The people I get to work with and interact with.
What has been a particularly memorable moment for you while working at Heathrow?
Being a member of the first operational team in the T2 project and opening the terminal with no major issues
What is one piece of advice you would share with our passengers?
Be on time and don’t get drunk!
Where are you from?
Born & bread in North London. My father is Greek and my mother is from Cyprus.
Any children or pets?
Two little girls, aged three and six.
Detailing (aka keeping my cars in immaculate condition)
Favourite film/TV show?
Film – Gladiator / TV Show – Masterchef
Favourite music band?
Don’t really have just one- I like all types of music!
Anything else you would like us to know?
I’m a Spurs fan!