#lifeatheathrow for Nick Dranko – Research and Insight Analyst


By Heathrow

Published 27th October 2018

Home > Must See > #lifeatheathrow for Nick Dranko - Research and Insight Analyst

Home > Must See > #lifeatheathrow for Nick Dranko -…

This week’s #lifeatheathrow featured photo is courtesy of Nick Dranko, a Research and Insight Analyst who has also been the face of Heathrow’s 2015 summer campaign.

Nick’s image – “Towering above us” – captures the control tower up close and personal. We’ve caught up with Nick to find out more about his career at Heathrow and share some of his incredible photos.

How long have you worked at Heathrow?

4 years

If you had to describe Heathrow in 3 words, what would they be?

Never the same

What’s a day in the life of your job really like?

Working in the Passenger Experience & Airport Insights team means we continually receive data relating to passenger satisfaction from 100+ teams of interviewers based in the Terminals who speak with almost 100,000 passengers each year.

It is the role of my team to then analyse this data, generate compelling insights and inform the many different teams across Heathrow on potential opportunities that we have as a team to deliver an even greater service to our passengers.

Over the last couple of weeks, I have produced reports, presented insights and facilitated discussions with colleagues looking after Immigration, Connections, Security, Airport Cleanliness and Baggage to name a few. The team also manages a monthly colleague engagement programme where we provide insights on how engaged colleagues feel whilst working at Heathrow.

What do you enjoy most about Life at Heathrow?

I enjoy the complexity of the airport and the fact that no day is ever the same, working with a diverse group of people from all business functions and different backgrounds who inspire me every day. 

Favourite spot to take photos at Heathrow?

The roof of the Compass Centre. Whilst it’s not often that the opportunity arises to go up to the roof, the view always provides brilliant photo opportunities. I was lucky enough to go up during the RAF 100-year anniversary flypast which allowed me to capture a few great shots.

Favourite moment while working at Heathrow?

Appearing in the 2015 summer marketing campaign for Heathrow’s Long Stay Car Parks. Being asked to appear and then having my image across Heathrow’s digital media alongside bus stops and billboards across London and the South East was a true highlight of the last four years – especially when it appeared on the massive billboard at the end of my younger brother’s street. It certainly made him jump one morning!

 Hobbies? What do you do in your spare time?

I am a keen runner and 3-time veteran of Heathrow’s Midnight Marathon. I also love to travel with an upcoming trip to Australia not only being my first time down under, but also being my first round the world trip thanks to connections via Los Angeles on the way out and Hong Kong on the way back.

Finally, after a couple of years thinking about it I have recently started to learn how to play the piano – though I’m not likely to be holding any public performances any time soon!

More about the #lifeatheathrow series…

Our Social Media and Airport Communications teams are working together to co-ordinate the series and share these great Heathrow moments with the over 1 million followers across the airport’s official channels! Be sure to follow our #lifeatheathrow journey via @Heathrow_Airport on Instagram and @HeathrowAirport on Twitter.

Keep an eye on yourHeathrow next week for our piece on the history of the Heathrow Control Tower!

For more information on Careers at Heathrow, visit our new website at: https://careers.heathrow.com/


By Heathrow

Published 27th October 2018