#lifeatheathrow for Jenny Mercer – Engineering Technician


By Heathrow

Published 5th November 2019

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Over 5 years ago, Jenny joined Heathrow’s apprenticeship scheme to become a qualified Engineering Technician. Jenny shares some insight into what it’s like to be a part of one of our busiest teams at the airport.

How long have you worked in engineering?

I have been a Technician for just over a year and was a part of the Heathrow apprenticeship programme for 4 years prior.

What did you study to become an engineer?

I didn’t study anything specific at college, but I completed the Heathrow Engineering Apprenticeship Scheme, which provided me with all the skills and training required for my Engineering Technician role. The experience was great, the apprenticeship allowed me to be work and learn at the same time, which really prepared for my role I am in now.

Did you know Heathrow’s Engineering Apprenticeship Scheme has been running since 1977?

What inspired you to seek a career in engineering?

I have always been interested in engineering. I have family members who have also been through the same apprenticeship scheme, seeing what they learnt and achieved inspired me to follow on the same path.

What would you say is different about engineering at Heathrow?

There is great variety working at Heathrow. No two days are the same at Heathrow. There are lots of different teams all working together to assist over 80 million passengers a year.

During my apprenticeship, I was able to spend time working with the different engineering teams, learning how they worked and the skills they used. Doing this allowed me to pick up knowledge which I use in my role now.

What one piece of advice would you give to a person considering a career in engineering?

To consider an apprenticeship – they’re great for learning and preparing you for a career in engineering.

What do you think are the biggest myths in regards to engineering?

A common question that is asked is if you are required to already have training/ a degree in engineering – you are taught everything you need to know throughout your time on the apprenticeship scheme.

How would you explain your job to someone new?

The Heathrow Engineers look after and maintain everything on the airport but the planes. The different teams look after different areas.

We are a first line – on site response to faults for different important assets, such as the airbridges, runway lighting, water and heating supplies, control post barriers etc.

We also have a manufacturing team who can fabricate parts the engineers might need for faults. Day to day, we look at faults within our team’s area and figure out a solution. As well as reactive tasks, we also have planned maintenances set out which we complete to help everything run smoothly.

For more information on Careers at Heathrow, visit our new website at: www.careers.heathrow.com


By Heathrow

Published 5th November 2019