Heathrow Terminal 2 named Skytrax World’s Best Airport Terminal

Heathrow

By Heathrow

Published 22nd March 2018

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Heathrow’s Terminal 2 beat international counterparts to win Skytrax World’s Best Airport Terminal for the first time, whilst Terminal 5 was close behind as 4th best globally.

  • Terminals 2 and 5 top lists of best terminals in the 2018 Skytrax World Airport Awards

  • Heathrow also awarded ‘Best airport in Western Europe’ and ‘World’s Best Airport Shopping’

  • Awards follow year of both record-breaking passenger numbers and satisfaction scores

Passengers from around the world once again voted for Heathrow to win multiple major accolades at the 2018 Skytrax World Airport Awards, held yesterday evening at the Passenger Terminal EXPO in Stockholm.

For the 4th year running, Heathrow has been recognised as the ‘Best Airport in Western Europe’ and for the 9th year, ‘Best Airport for Shopping.’The Awards follow a record-breaking 2017 for Heathrow where investments in facilities, along with the team’s dedication to service, led to the airport’s best annual passenger satisfaction scores and highest number of passengers – 78 million – to date.

Nearly all (82%) of passengers surveyed in 2017 rated their Heathrow experience as ‘Excellent’ or ‘Very Good.’ Heathrow’s operational team this year has worked to improved flight punctuality so now a record 80.2% of flights depart within 15 minutes of theirscheduled departure.  Passengers in Terminal 5 enjoyed new terminal offers in 2017 like the ‘First Wing’ fast-track, dedicated security lanes to the British Airways’ lounge.

To have two of our terminals be voted  amongst the world’s top five is testament to the hard work our team has done to transform Heathrow for the better.

Heathrow CCO Ross Baker

Heathrow Chief Commercial Officer Ross Baker said, “To have two of our terminals be voted  amongst the world’s top five is testament to the hard work our team has done to transform Heathrow for the better. We are tremendously pleased our passengers are not only voting for us through these awards – but also with their feet –  as we saw with this year’s record breaking numbers.”

“Going forward, we will continue to invest in Heathrow to give passengers an enjoyable, reliable and affordable journey every time they travel through the airport.”

How are the Skytrax awards decided?

Skytrax’s World Airport Awards are the most prestigious accolades for the airport industry, voted by passengers in the largest, annual global airport satisfaction survey.  The 2018 Awards are based on 13.73 million airport survey questionnaires completed by passengers flying through more than 500 airports.

The top 10 rankings (1-10) for World’s Best Airport Terminal in 2018:

  1. Heathrow Airport – T2

  2. Munich Airport -T2

  3. Singapore Changi Airport – T3

  4. London Heathrow Airport -T5

  5. Tokyo International Airport (Haneda) – Int’l

  6. Madrid – Barajas Airport -T4

  7. Dubai International Airport – T3

  8. Paris Charles de Gaulle Airport – T2-M

  9. Mumbai Chhatrapati Shivaji International Airport – T2

  10. Baku Heydar Aliyev International Airport – T1

Heathrow

By Heathrow

Published 22nd March 2018