Heathrow Scoops Skytrax Best Airport in Western Europe and World’s Best Airport Shopping Accolades
For the third year running, travellers from around the globe voted Heathrow the ‘Best Airport in Western Europe’, and for an impressive eighth year, the ‘Best Airport for Shopping’, in the Skytrax’s World Airport Survey. Heathrow was presented with the two important titles at the 2017 Skytrax World Airport Awards ceremony held in Amsterdam last night.
• Passengers award Heathrow ‘World’s Best Airport Shopping’ and ‘Best Airport Western Europe’ accolades.
• Awards follow a year of record-breaking passenger satisfaction scores and passenger numbers at the UK’s hub airport.
Announcing the awards, Skytrax highlighted the excellent quality and diverse choice of Heathrow’s shops across its four terminals. Last year, Heathrow opened new personal shopping lounges in Terminals 2 and 5, a Harry Potter shop, and a blow dry bar in Terminal 5.
Heathrow now has over 400 luxury brands based at the airport, along with two restaurants run by Michelin-starred chefs.
Heathrow voted no.1 airport in Europe for service…
Investments in airport facilities, along with the Heathrow team’s dedication to service, led to the airport achieving its best ever annual passenger satisfaction scores in 2016, while welcoming a record 76 million passengers.
John Holland-Kaye, Heathrow CEO, said, “Our team is constantly striving to deliver the best airport service in the world, and I am delighted to get such a strong endorsement from the people whose opinion matters most – our passengers.”
“We will continue to improve by investing in better connecting journeys, offering a more personalised and friendly service, and welcoming exciting new retail and hotel options.” – John Holland-Kaye, Heathrow CEO
“We will continue to improve by investing in better connecting journeys, offering a more personalised and friendly service, and welcoming exciting new retail and hotel options.”
The Skytrax awards come just one week after the Airports Council International (Global) announced the Heathrow as the Best Airport in Europe amongst airports with over 40 million passengers for 2016.
82% of passengers rating their journey as either ‘very good’ or ‘excellent’ represents approximately 62 million Heathrow passengers – an increase of 1 million more ‘happy’ passengers than in 2015. In 2006, only 41% of passengers rated their experience as either ‘Excellent’ or ‘Very Good’.