Heathrow has added to it’s incredible awards collection this week by winning the Best Airport in Europe over 25 million passengers at the annual Airport Council International (ACI) Europe Awards in Athens.
During a successful and impressive Gala Dinner hosted by Athens International Airport, Britain’s hub airport picked up the highly coveted prize beating the likes of Amsterdam Schiphol, Paris Charles de Gaulle and Frankfurt.
This year’s judging panel was drawn from a well-respected group of independent experts including EUROCONTROL, the European Commission, European Civil Aviation Conference and FlightGlobal. ACI Europe counts over 500 airports in 45 European countries and this year’s competition saw a high level of entries in each main category.
The Awards cover four traffic categories of airport and aims to recognise achievement in core activities such as customer service, facilities, retail, security, community relations and environmental awareness.
Heathrow got considerable praise by judges when the airport was assessed on it’s effective operation enhancements, engagement with the local community and partnership with Air Traffic Control, airlines and charitable causes.
The event, held at the Divani Apollon Palace & Thalasso in the Greek capital was attended by more than 350 industry representatives, including CEOs from major airports, airlines, air traffic management, national governments and European Union institutions.
Our transformation to improve the customer experience continues with ambitious plans for the future. Click here to learn of our hat-trick Skytrax success back in March!