Last week we launched a UK-first league table ranking airlines using Heathrow according to their noise performance, this week yourHeathrow is proud to announce another UK-first community initiative.
Heathrow has launched a UK-first Twitter service, @HeathrowNoise, to provide information to the local community on runway operations.
On the account, we’ll tweet out whether the airport is operating on easterlies or westerlies and which of the two runways is being used for landing and which is being used for taking offs. It will also provide a valuable tool for letting our local communities know of any unplanned changes or circumstances that can impact runway use such as, weather disruption or an emergency.
When will we tweet?
Under normal operations this information will be published three times a day (at 7am, 3pm and 10pm), and at any other time that unplanned changes occur.
Why has @HeathrowNoise been created?
Our new twitter service is one of the recommendations from a noise communications benchmarking study last year and sees us fulfilling another commitment within the ‘A quieter Heathrow’ report.
The study, performed by international corporate sustainability agency Two Tomorrows, benchmarked Heathrow’s noise communications with other comparable UK and international airports.
Who do I contact if I have a query about the service, aircraft operations or noise related concerned?
The Twitter account has been created as an additional information source and not a replacement for traditional methods of communication. More information on how aircraft operations work at Heathrow, other noise initiatives and how to log an enquiry can be found at http://www.heathrowairport.com/noise/ .
Alternatively, our team can also be contacted via email@example.com .
How does this feed differ from your other twitter handles, @HeathrowAirport & @yourHeathrow?
Unlike our other twitter handles, @HeathrowNoise has been set-up purely as an information broadcast channel – and not as an enquiry service.
Our original @HeathrowAirport handle will still continue to provide the same friendly service it always has to our passengers travelling through the airport – including real time responses.
The @yourHeathrow handle will also continue to provide airport and aviation related content and conversation stemming from the yourHeathrow website.