#lifeatheathrow for Martin Crowe – Senior Airfield Officer

Heathrow

By Heathrow

Published 16th November 2018

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This week’s #lifeatheathrow featured photo is courtesy of Martin Crowe, a Senior Airfield Officer who has been building his career at Heathrow for almost 30 years.

Martin’s image – “Rise and shine” – captures an aircraft arriving on Heathrow’s runway 27R during early hours of the morning. We’ve caught up with Martin to find out more about his role at Heathrow.

How long have you worked at Heathrow?

I joined Heathrow in 1989, and have been working in Operations since 1991

If you had to describe Heathrow in 3 words, what would they be?

Varied – Exciting – Challenging

What’s a day in the life of your job really like?

Although the role has changed and evolved, no two days are the same whether they be on the manoeuvring area (runways and taxiways) or within the vast roads and stands environment. 

What do you enjoy most about Life at Heathrow?

I enjoy the varied role as each day is different and you never know what’s around the corner. Having the responsibility to constantly liaise with airline staff, handlers, contractors, Air Traffic Control etc in this constant changing environment is what I enjoy most about my role. The early days in the 1990’s were particularly enjoyable as there were a huge variety of different aircraft manufacturers (propeller and jet).

Favourite spot to take photos at Heathrow?

Arriving aircraft regardless of the runway or direction. 

Favourite moment while working at Heathrow?

I’ve been involved in many interesting events over the years, really too many to single out one in particular.

Hobbies? What do you do in your spare time?

I enjoy taking photographs, and many years ago (in the 1990’s) I completed a series of photography City and Guilds courses. Unfortunately, I don’t have the time to engage with this hobby anymore. 

More about the #lifeatheathrow series… 

Our Social Media and Airport Communications teams are working together to co-ordinate the series and share these great Heathrow moments with the over 1 million followers across the airport’s official channels! Be sure to follow our #lifeatheathrow journey via @Heathrow_Airport on Instagram and @HeathrowAirport on Twitter.

For more information on Careers at Heathrow, visit our new website at: https://careers.heathrow.com/

Oman Air’s investment in modernising its Heathrow fleet has paid off – with the airline making an impressive leap forward in the airport’s latest “Fly Quiet and Green” results. Oman Air is now second to Polish carrier LOT, in the airport’s quarterly ranking of airlines’ environmental performance.

  • Following recent makeover, Oman’s flag carrying fleet earns it high ranking in latest Fly Quiet and Green table while LOT crowned greenest, quietest airline
  • Data from latest “Fly Quiet and Green” league table shows Heathrow airlines continue to modernise their aircraft
  • More than one in five aircraft landing at Heathrow this year are expected to be ‘Chapter 14 Low’ – the quietest aircraft available

The latest “Fly Quiet and Green” league table, which ranked the top 50 busiest airlines at Heathrow on seven noise and emission metrics from July to September 2018, shows airlines continuing to invest in the modernisation of their fleets. Over the last quarter, Oman Air has phased out the use of its older A330s on its Heathrow routes for Boeing 787s Dreamliners – amongst the quietest and most environmentally friendly aircraft on the market today.

As a result, the airline has jumped up an astounding 26 places over the last quarter – showing the impact technology can have on airline’s environmental performance.

LOT Polish Airlines, which operate a new Boeing 737 MAX on their Heathrow services to Warsaw, has continuously worked with Heathrow’s operational team to find ways to improve its operations. LOT’s persistence has paid off, with the latest results crowning the airline pole position in environmental performance this quarter.

Aer Lingus continues good run of Fly Quiet and Green form

Honourable mentions this quarter also go to Aer Lingus, an airline that has consistently proven itself amongst the quietest and greenest at Heathrow – placing amongst the top three rankings in all but two Fly Quiet and Green league tables.

Air Malta has also performed well this quarter, jumping up 11 ranks to 11th place, following improved use of the quieter “Continuous Descent Approach” into the airport and greater adherence to the Government set noise-preferential routes.

IMAGE: Continuous Descent Approach (CDA) explained

Matt Gorman, Heathrow’s Director of Sustainability, said: “Our airline partners continue to impress us with their commitment to reduce their noise and emissions impacts. This quarter, Oman Air has completely transformed their Heathrow operations with their new top-of-the-range Dreamliner fleet.”

“This investment is a win-win- win as it benefits their passengers, the environment and our local communities – and shows how being a responsible, environmentally-conscious company can also be good for business.”

Kelpesh Patel, Oman Air Country Manager UK, said, “It is a great achievement to see Oman Air make such a marked improvement in Heathrow Airport’s Fly Quiet & Green’ league table. As an airline we have significantly invested in modernizing our fleet launching our Boeing 787 Dreamliner’s on our double daily London Heathrow service.”

“The aircraft is quieter and more efficient helping us to operate a route that emphasizes our commitment not only to Heathrow Airport but also to improving our environmental footprint.”

What is the Heathrow Fly Quiet and Green Programme?

Information on the Fly Quiet and Green programme, along with the current table and previous rankings can be found here: http://www.heathrowflyquietandgreen.com/

By publishing the table each quarter, Heathrow aims to recognise good performance, provide airlines with regular feedback, and identify specific areas to be targeted for improvement.  Heathrow will engage with airlines showing red results in the latest league table to improve their rating.

Heathrow and Royal Botanic Gardens, Kew have partnered to develop an exclusive sustainable shopping bag for passengers to raise funds for Kew’s science work as a global resource for plant and fungal knowledge.

The bag was created exclusively for Heathrow by Kew and Wakehurst using an illustration by designer Rachel Pedder-Smith. Wakehurst is Kew’s wild botanic garden in Sussex and the home of the Millennium Seed Bank (MSB), the largest wild plant seed bank in the world and a global resource for conservation of plants.

The seed bank works as an ‘insurance policy’ against plant extinction – especially for rare, endemic and economically important species – so that they be protected and utilised for the future.

Illustrations of some of the seeds stored in the world-famous MSB, which currently houses over 2 billion seeds from 189 countries, are featured on the bag. The design focuses specifically on the legume plant family, especially fruits and seeds, inspired by those in Kew’s collections, including the economically important peanut (Arachis hypogaea) which originates from the Americas and Entada, a genus of mainly lianas growing around the world, the seeds of which are commonly known as ‘sea hearts’ capable of drifting across oceans and even turning up on the beaches of Cornwall and Ireland.

92% of collections at the MSB have come directly from the wild and Kew scientists regularly travel overseas collecting seeds to send back to the vaults for conservation.

To Tanzania via Heathrow, Kew Botanists travel the globe in search of seeds

Kew botanists Toral Shah and Tim Pearce recently travelled to Tanzania on a collecting trip to gather seeds, DNA samples and specimens for the Kew Herbarium from 21 species, all of which are new to the collections at Kew. Toral and Tim travelled from Heathrow to Tanzania to collect in the Uluguru Mountains and were joined by colleagues from the Tanzania Tree Seed Agency, based in the nearby town of Morogoro.

The sustainable bag is designed to be re-used and is made from 80% recycled material. Over 200,000 passengers pass through Heathrow’s terminals each day and the unique bag can be purchased across all terminals from Wednesday 14th November. £1 from each purchase will go directly towards Kew’s important work.

We are delighted to begin this partnership with Kew, offering something entirely unique to all our passengers. Heathrow flies to over 200 destinations, helping to transport scientists involved in collecting seeds around the world. We hope travellers will enjoy this exclusive design, taking a little piece of Britain with them!

Fraser Brown, Heathrow Retail Director

Sandra Botterell, Director of Marketing & Commercial Enterprise at Royal Botanic Gardens, Kew said, “We’re so pleased to be partnering with Heathrow on this exciting opportunity to showcase Kew’s vital science work to a global audience. Kew’s scientists have long used Heathrow as a travel hub for our vital conservation work across the world.

It’s wonderful for Heathrow to be selling this beautifully designed bag to raise money that will allow us to continue in our mission to live in a world where plants and fungi are understood, valued and conserved.”

Sandra Botterell, Director of Marketing & Commercial Enterprise at Kew

A record breaking 6.954 million passengers in October (+4.4% on 2017) on the back of half-term getaway traffic has helped Heathrow to reach two consecutive years of monthly growth records.

North America led the growth, up by a remarkable 9.1%, as October saw various NFL teams travel to Heathrow to play for match fixtures at Wembley stadium. Overall though the increases in passenger numbers stemmed from larger and fuller aircraft using the the UK’s hub airport.

The Government also announced that, from next year, visitors from the United States, Canada, New Zealand, Australia and Japan will be allowed to use the eGates at Heathrow for a quicker and more efficient experience at the UK border for passengers.

IMAGE: Heathrow, airfield, aircraft taxiing.

Heathrow, airfield, aircraft taxiing.

Over 150,000 metric tonnes of cargo also travelled through Heathrow in October with Brazil and China showing the strongest cargo performance.

Brazil’s growth was driven by British Airway’s additional flights to the country, while China’s cargo volumes grew following the arrival of a number of new Chinese routes, including the addition of the airport’s 11th Chinese route to Shenzhen.

Other highlights from October 2018:

  • In a world first, Heathrow announced there will be free landing charges for the inaugural year of operation of the first electric-hybrid aircraft touching down on its runways.
  • October marked the first anniversary of Heathrow’s Living Wage accreditation, a significant milestone in the airport’s long-term plan for sustainable growth.

Heathrow CEO John Holland-Kaye commented on the results,“We are proud to have been Living Wage accredited for the last 12 months and would encourage other businesses to do the same.”

“When colleagues earn enough to support their families, they provide better customer service and this has contributed to record numbers of passengers choosing to travel through Heathrow this year.”

More than 100 Heathrow Employment and Skills Academy graduates celebrated their graduation in style on Thursday evening, with special guest speaker, explorer Bonita Norris.

  • Rt Hon The Lord Blunkett delivered a special congratulation via video message

  • 66 per cent of graduates are from the five boroughs closest to the airport: Hounslow, Hillingdon, Ealing, Spelthorne and Slough

  • Graduation showcases the opportunities available to people in achieving their potential and gaining fulfilling careers at Heathrow

  • The airport has so far contributed over £13,500,000 towards training and career development since 2004 when the Academy was launched

The 14th annual ‘Academy Awards’ ceremony has been held to celebrate the achievements of individuals from Heathrow and the local community. The event awarded outstanding apprentices, mentors and the local Employer of the Year at Stockley Park Golf Club on Thursday.

108 Heathrow Academy apprentices celebrated their graduation in style, with entertainers and special guest speaker, Bonita Norris who shared her inspiring story as the world’s youngest person to climb Everest and reach the North Pole. A special congratulations was also sent from the Rt Hon The Lord Blunkett via video message, delighting audience members.

This year, 66 per cent of graduates are from the five boroughs closest to the airport: Hounslow, Hillingdon, Ealing, Spelthorne and Slough. Five graduates working in travel, freight, retail and hospitality, were awarded with ‘Learner Special Recognition’ awards by the evening’s hosts, Heathrow CEO John Holland-Kaye and Chief People Officer Paula Stannett. Winners, who were chosen by a panel of Heathrow Academy leaders, all showed outstanding commitment to work and have excelled in the apprenticeship programme.

The ‘Mentor Special Recognition’ award went to Praveen Denzil from Travelex for going above and beyond to make a difference to the success and motivation of apprentices. The ‘Employer of the Year’ went to Dyer and Butler, Engineering Services Specialists, for embracing the Academy concept to support and implement their successful people plan at Heathrow. Runner up in this category, World Duty Free, was also congratulated.

Heathrow CEO John Holland-Kaye said:

“Our people are our greatest asset, and investing in training opportunities that support our colleagues to successfully upskill and be their very best, is core to our success as the UK’s leading airport.” 

The Heathrow Academy offers our local community a variety of courses and support services that will ensure we are equipped with a strong and talented workforce well into the future, and crucially when we open the third runway in 2026.

– Heathrow CEO, John Holland-Kaye

This annual event is a celebration for all graduates who have completed their Apprenticeship over the past year, for the forward-thinking employers who recognise the amazing contribution Apprentices and Apprenticeships bring to their business and for the mentors who spend much of their own time supporting their colleagues undertaking this amazing opportunity to learn and develop.

Since 2004, well over 7,000 people have benefited from the opportunities provided by Heathrow Academy to learn new skills and move into employment, with thousands of candidates finding new careers at the airport. Heathrow has so far contributed more than £13,500,000 since launching the Academy.

The news comes hot off the heels of Heathrow’s Living Wage accreditation anniversary, a significant milestone in the airport’s long-term plan for sustainable growth. This week, the airport called on more businesses to recognise that successful companies are built on investing in their colleagues. Heathrow will soon publish a roadmap on how it will work with the airport’s directly engaged supply chain to ensure they also guarantee employees are paid the Living Wage by late 2020.

To find out more about the Heathrow Academy, visit Heathrow.com/Academy.

Heathrow releases its new Christmas advert, which adds another tale to the life of Britain’s much-loved bears; Doris and Edward Bair.


The pair, who have starred in the airport’s last two Christmas TV adverts, are this year returning to the UK from their Florida home after longing for the quintessential British Christmas.

The advert opens in a homage to ‘Sexy Beast’, with Edward soaking up the rays on a lilo, wearing festive swimming shorts and applying layers of tanning oil.

After hearing the sound of carols, speaking to family and seeing images of home, all these little touches remind The Bairs that Christmas in the sunshine is just not the same. From memories of cosy fires and stockings hung, to drinking mulled wine and the grandchildren playing, Doris and Edward know what they need to do to make it Christmas; make it Home.

Set to the 80’s classic of Paul Young’s ‘Every Time You Go Away’, The Bairs rush themselves back towards the British twilight, arriving into Heathrow – the same location their eyes met and their love story began 50 years ago.

The nation’s love for Doris and Edward is overwhelming and has been since we first met them in 2016. For many people, being close to the ones we love is what really makes Christmas special. This is why we see The Bairs return to their family from warmer climes, as many of Heathrow’s passengers make similar journeys home for the festive season.

– Ross Baker, Heathrow’s CCO

The advert sees the re-ignition of the partnership between Heathrow and film direction by DOM&NIC through Outsider Productions and animation from The Mill. Creative was led by advertising agency Havas London.

Join in the conversation around Heathrow’s new Christmas ad online using #HeathrowBears

The winner of Heathrow Airport’s November #AvGeek of the month is Imran Aslam.

Imran is the most followed aviation photographer in the UK on Instagram (@av1ation) and has in the past also been a winner in our #VoteMeAirside competition. We caught up with Imran to find out more about his aviation experience and top tips as an #AvGeek. We’ve also shared a selection of his incredible photos, enjoy!

Name: Imran Aslam

Age: 36

Location: Birmingham

Aviation enthusiast, spotter, or photographer? Or all 3?

 A spotter, turned aviation enthusiast and now photographer! So all 3…

What first interested you in aviation? / Why are you an #AvGeek?

It all began many many years ago now when I would visit my uncle during the holidays. He happened to live directly under the flightpath for arrivals on Runway 27R. I would find myself sitting for hours on end in the garden, gazing at the sky with a big beaming smile upon my face as the aircraft went over. Constantly trying to figure out the the type as well as the origin of the flight.

The highlight of my day without a shadow of a doubt was Concorde departing from the airport, bound for New York. I can still vividly remember the rocketing sound of the Olympus engines, frequently setting off car alarms as it roared overhead.

Between then and now, I have been fortunate enough to have travelled extensively and this has only made me more passionate about all things aviation. Our world seems to feel so much smaller now with aircraft being able to fly even further non-stop and more efficiently than ever before. Nevertheless, I do miss the sight and sounds of the classic Boeing 747s as well as older aircraft which visited Heathrow in the past.

What do you love most about coming to Heathrow?

To be perfectly honest, Heathrow is a dream come true for any aviation lover. I would go as far as saying that you really are spoilt when it comes to the number of aircraft movements. So much so that for a photographer like me, it can be pretty tricky when it comes to capturing certain aircraft that you have not photographed to date. You really need to be quick and there is never a dull moment.

I absolutely love the atmosphere surrounding the airport. The people I came across whilst taking photos in and around Heathrow just add to this experience. One day I come across someone from outside the UK who was a true #AvGeek who had flown specifically to Heathrow solely for the purpose of plane spotting. The next day I am met twins who were over for their summer vacation, happily shooting away on their cameras from the famous Myrtle Avenue spotting location.

Check out a selection of Imran’s best shots! 

Favourite aircraft livery at Heathrow?

It has to be the golden beauty that is the livery on the Etihad Airways Airbus A380. It looks absolutely stunning and even more beautiful when the sun is out.

Social media accounts?

Instagram – @av1ation 

For many years I found myself just taking photographs, only for them to accumulate and take up space on my hard drive. Then one day it dawned on me – why would I not want to share my photos with others who share the same passion and enthusiasm for aviation as me. I proceeded and created my page, @av1ation on Instagram. If I am perfectly honest, I did not expect much at all in return other than perhaps for a few people to follow me.

How wrong was I? Well, here I am today, 4 years on, with the largest following of any aviation related photographer within the United Kingdom. The response has just been phenomenal and I cannot be thankful enough. It is such a wonderful feeling to see airlines as well as airports (including Heathrow) sharing as well as using my photos.

Imran on the Vote Me Airside winners tour day in 2016.

Any tips for other #AvGeeks?

  • Plan ahead and look at the Heathrow runway alternation schedule which is available at https://www.heathrow.com/noise/heathrow-operations/runway-alternation. This will allow you to determine where you need to be around the airport to capture arrivals or departures. You can always follow the airport Instagram and Twitter feed to keep up to date with the latest news and developments.
  • Apps such as FlightRadar24 allow you to look at the flights arriving and departing from almost any airport in real-time.
  • You can find so many informative aviation related groups on Facebook. Why not join one, contribute and see for yourself!
  • No matter what your skill level or experience, pick up a camera and get capturing. With practice and experience your photography will improve and do go and share your photos on social media as well. You may well be surprised by what it may lead to. I for one sure was!
  • Set yourself new challenges and goals. Recently, I have turned my attention to low light and night photography. I love the colours of the sky at dawn and dusk, reflecting off the fuselage of an aircraft.

Think you know someone who should be Heathrow’s #AvGeek of the Month? Tweet us @yourHeathrow or email us at yourheathrow@heathrow.com

While you’re here, why not share this page with your friends or check out our Explore section.

This week’s #lifeatheathrow featured photo is courtesy of Michael Brown, an Airfield Operation Officer who was lucky enough to marshal the Queen’s flight onto the Royal Suite in 2006.

Michael’s image – “The power within” – captures a Boeing 787 Dreamliner‘s open engine. We’ve caught up with Michael to find out more information about his career at Heathrow.

How long have you worked at Heathrow?  

I have worked at the airport since 1995 but began working for Heathrow Airport Limited in 2006.

If you had to describe Heathrow in 3 words, what would they be? 

Exciting, bustling hub 

What’s a day in the life of your job really like? 

No two days are the same and I never know know what each day will bring. I perform aircraft leader duties, aircraft marshalling, taxiway and runway inspections and wildlife dispersal. My team and I are the airport’s safety department and therefore help keep the airfield a safe environment for both the aircraft and the personnel who work there.

One day I had a Virgin Atlantic captain accompany me for a photography day which we fitted in around my daily duties. If you love civil aircraft and meeting new people, this job is the best on the airport, in my humble opinion. 

What do you enjoy most about Life at Heathrow? 

I consider myself privileged that my job affords me the freedom to roam the taxiways, giving me many opportunities to photograph civil aircraft, a life-long passion of mine. 

Favourite spot to take photos at Heathrow? 

I would say I have several vantage points and it all depends on which runways are in use and where the sun is.

Favourite moment while working at Heathrow? 

Marshalling the Queen’s flight onto the Royal Suite in 2006.

Hobbies? What do you do in your spare time? 

I do photography in my spare time and I’m a keen auction goer, always looking for a bargain. I enjoy travelling and I’m currently working through my ‘wish-list’ of places to visit in the world, Vietnam, Cambodia and Poland are next year’s destinations.

More about the #lifeatheathrow series…

Our Social Media and Airport Communications teams are working together to co-ordinate the series and share these great Heathrow moments with the over 1 million followers across the airport’s official channels! Be sure to follow our #lifeatheathrow journey via @Heathrow_Airport on Instagram and @HeathrowAirport on Twitter.

For more information on Careers at Heathrow, visit our new website at: https://careers.heathrow.com/

Last night, Heathrow welcomed the first UK flight arriving directly from the Chinese economic powerhouse and megacity of Shenzhen. Operated by Shenzhen Airlines, this thrice weekly service will transport up to 96,408 passengers a year and 3,120 tonnes of annual exports and imports to the city known as China’s tech hub. Recently, Lonely Planet has ranked Shenzhen second on its list of ‘top 10 cities to visit in 2019’ .

  • UK passengers will now enjoy a direct route to Shenzhen, dubbed China’s most innovative city and an economic powerhouse in the country;
  • Route is 11th on Heathrow’s Chinese network – which has more than doubled since the start of the year
  • Expansion will allow for more direct connections to China, allowing for more trade between China and the UK
  • New CEBR report shows Heathrow exports to China have reached record numbers – with a total £3 billion in value exported between April and June this year

The new route is the latest in a growing list of new Chinese routes announced by Heathrow this year. Over 2018, Heathrow has more than doubled its existing direct connections to China – growing the network from five destinations at the start of the year (Hong Kong, Shanghai, Beijing, Guangzhou, Qingdao) to 11 with the addition of Chongqing, Wuhan, Sanya, Changsa, Xi’an and now Shenzhen.

Located just over the border from Hong Kong, and only a short high-speed rail ride away, Shenzhen has a population of over 12 million people and one of the highest GDP per capita of any city in China. Home to tech giants like Huawei and Tencent (owner of social media tools WeChat and Weibo), Shenzhen is known as China’s own Silicon Valley.

IMAGE: A cake featuring Shenzhen Airlines and Heathrow logos to celebrate.

…because every celebration is better with cake! Source: Carlo Alberto Cima

Creative industries are moving to the city not only for work, but also because of its thriving cultural scene. In the past three years, the city has added a host of cultural destinations including ‘Design Society’, China’s first museum devoted to design that was delivered in conjunction with London’s V&A museum, as well as the Museum of Contemporary Art & Planning Exhibition (MOCAPE) and heritage art village OCT-LOFT.

Shenzhen Airlines is part owned by Air China and is the 4th largest Chinese carrier by passenger numbers. Its direct flight to Heathrow will become Shenzhen Airlines’ first long-haul route, and connect passengers from London, through Shenzhen City to its regional network of 210 domestic routes. Shenzhen Airlines is now the 25th Star Alliance carrier that will operate under one roof at London Heathrow Terminal 2.

Exports to China via Heathrow grow 330% in a year…

Heathrow’s latest Trade Tracker Report, researched by economic analysts CEBR, shows exports to China via Heathrow have grown by 330% over the last year – with exports between April and June this year totalling £3 billion in value.

While connections to Chinese cities are valuable to the UK, rival EU hub airports with spare capacity are able to connect directly to Chinese destinations like Hangzhou, Chengdu, and Kunming, facilitating more trade and investment to their home countries.

By identifying efficiencies and gaps in schedules, Heathrow has been able to accommodate new routes this year, however this is a limited and piecemeal approach. Expansion of Heathrow, the UK’s only hub airport and biggest port by value, will allow Britain the opportunity to build and maintain the vitally important trade connections to China the country needs in the long-haul.

Launching the route, Heathrow’s Chief Commercial Officer Ross Baker said, “This year, we have focussed on strengthening Heathrow’s role as the UK’s gateway for Chinese trade, commerce and tourism.”

While our passengers and exporters will undoubtedly be pleased with our new Shenzhen connection, along with the other routes we have announced this year, we know that in order to achieve true transformational change for our culture and economy we need the additional capacity for cargo and passengers to reach greater benefits.

Ross Baker, Heathrow CCO

“While our passengers and exporters will undoubtedly be pleased with our new Shenzhen connection, along with the other routes we have announced this year, we know that in order to achieve true transformational change for our culture and economy we need the additional capacity for cargo and passengers to reach greater benefits.

“It is the creation of this extra capacity, achieved through Heathrow expansion that will allow Britain to trade on a truly global platform whilst providing Britain with a front door that is the best connected in the world.”

Want to find out more about visiting China? Visit our Traveller Blog, here.

This week’s #lifeatheathrow featured photo is courtesy of Nick Dranko, a Research and Insight Analyst who has also been the face of Heathrow’s 2015 summer campaign.

Nick’s image – “Towering above us” – captures the control tower up close and personal. We’ve caught up with Nick to find out more about his career at Heathrow and share some of his incredible photos.

How long have you worked at Heathrow?

4 years

If you had to describe Heathrow in 3 words, what would they be?

Never the same

What’s a day in the life of your job really like?

Working in the Passenger Experience & Airport Insights team means we continually receive data relating to passenger satisfaction from 100+ teams of interviewers based in the Terminals who speak with almost 100,000 passengers each year.

It is the role of my team to then analyse this data, generate compelling insights and inform the many different teams across Heathrow on potential opportunities that we have as a team to deliver an even greater service to our passengers.

Over the last couple of weeks, I have produced reports, presented insights and facilitated discussions with colleagues looking after Immigration, Connections, Security, Airport Cleanliness and Baggage to name a few. The team also manages a monthly colleague engagement programme where we provide insights on how engaged colleagues feel whilst working at Heathrow.

What do you enjoy most about Life at Heathrow?

I enjoy the complexity of the airport and the fact that no day is ever the same, working with a diverse group of people from all business functions and different backgrounds who inspire me every day. 

Favourite spot to take photos at Heathrow?

The roof of the Compass Centre. Whilst it’s not often that the opportunity arises to go up to the roof, the view always provides brilliant photo opportunities. I was lucky enough to go up during the RAF 100-year anniversary flypast which allowed me to capture a few great shots.

Favourite moment while working at Heathrow?

Appearing in the 2015 summer marketing campaign for Heathrow’s Long Stay Car Parks. Being asked to appear and then having my image across Heathrow’s digital media alongside bus stops and billboards across London and the South East was a true highlight of the last four years – especially when it appeared on the massive billboard at the end of my younger brother’s street. It certainly made him jump one morning!

 Hobbies? What do you do in your spare time?

I am a keen runner and 3-time veteran of Heathrow’s Midnight Marathon. I also love to travel with an upcoming trip to Australia not only being my first time down under, but also being my first round the world trip thanks to connections via Los Angeles on the way out and Hong Kong on the way back.

Finally, after a couple of years thinking about it I have recently started to learn how to play the piano – though I’m not likely to be holding any public performances any time soon!

More about the #lifeatheathrow series…

Our Social Media and Airport Communications teams are working together to co-ordinate the series and share these great Heathrow moments with the over 1 million followers across the airport’s official channels! Be sure to follow our #lifeatheathrow journey via @Heathrow_Airport on Instagram and @HeathrowAirport on Twitter.

Keep an eye on yourHeathrow next week for our piece on the history of the Heathrow Control Tower!

For more information on Careers at Heathrow, visit our new website at: https://careers.heathrow.com/

Heathrow

By Heathrow

Published 27th October 2018