Heathrow sets all time records with bumper 2017 half year results


By Heathrow

Published 27th July 2017

Home > News > Heathrow sets all time records with bumper 2017 half year…

Home > News > Heathrow sets all time records…

More passengers and cargo have passed through Heathrow in the first six months of 2017 than ever before in the same period, results released today reveal.

In total, 37.1 million passengers passed through the UK’s hub airport between 1 January and 30 June, marking a 3.9% increase year-on-ear.

New Flybe services between Heathrow and Scotland, additional long-haul destinations like Portland and New Orleans, and strong passenger growth to emerging markets in Asia and South America, all contributed to the record passenger numbers.

Significantly Heathrow was also able to deliver record punctuality, service and baggage connection scores while the numbers increased.

Cargo growth surge, revenue up…

Heathrow also recorded booming activity in cargo volumes with 0.82 million tonnes of goods travelling via the airport, an increase of 9.1% on the same period in 2016.

Passenger and cargo growth, alongside greater operational efficiencies and retail momentum, contributed to a strong financial performance for the company with revenue up 4.1% to £1,374 million and Adjusted EBITDA up 6.9% to £835 million.

Over £1 billion in debt financing was also completed during the 6-month period, enhancing resilience and simplifying Heathrow’s debt financing arrangements.

New partnership with TfL, while Heathrow expansion project progresses

Another highlight from the first half of 2017 has been the announcement of a new partnership with Transport for London (TfL) and the Department of Transport (DfT) that will see The Elizabeth Line (Crossrail) now serve all terminals from 2019.

Under the plan, services to Heathrow will increase from 18 trains per hour today to at least 22 trains per hour in 2019, of which six will be on the Elizabeth line. A train will depart Central London to Heathrow on average every two-and-a-half minutes – including two Elizabeth line trains per hour to Terminal 5.

In separate news, Heathrow is making good progress, working with airlines, towards meeting the Government’s challenge to deliver expansion with airport charges close to current levels.

John Holland-Kaye, Chief Executive Officer of Heathrow, welcomed the results, saying, “Heathrow’s strong start to 2017 is a boon for Britain – our passengers are getting better value and service, more British trade is flying high on new trading links and our expansion plans are on track.”

The Government set us the challenge to expand Britain’s hub while keeping airport charges close to current levels. Working with airlines, we are making good progress to meet this challenge whilst delivering all our local commitments and the global connections our country needs.

– Heathrow CEO, John Holland-Kaye

A marathon on a runway? In the early hours of 17 June, 350 runners and 27 teams from across Team Heathrow took part in our third Midnight Marathon charity event.

The event saw teams of 12 people run a relay with each runner completing 2.2 miles, almost the full length of the runway, and each team running a full marathon distance combined.

Over £50,000 was raised through the event to go to Oxfam, Help for Heroes, Heathrow Community Fund and Hillingdon Autistic Care and Support.

The fastest relay team, made up of colleagues who work in security at the airport, completed the event in 3 hours 14 minutes and 27 seconds, beating the second placed team by just seven seconds.

Patrick Lucas, a Finance Intern, also smashed the individual leg record with a blistering time of 11 minutes 21 seconds.

A number of other runners also took part in a fun run section that participants were able to run as many runway lengths as possible within the time allowed.

The 3rd Heathrow Midnight Marathon…

This is the 3rd Heathrow Midnight Marathon event held with the previous two raising over £70,000 (combined) for charity. Organisations from across the airport have fielded teams in the event’s history including Mace, Atkins, Virgin Atlantic, Cathay Pacific, UK Border Force and Met Police.

It’s not just action on the runway either, with colleague bands playing and other entertainment going on inside Terminal 5 while the runners wait for their turn and the race to end.

A run with unique challenges…

Setting up a charity run on one of Europe’s busiest runways was no easy task for our event organisers. Due to the need to keep the runway operational for the last night-time flights (circa 11.30pm) and have it back operational by 4.30am – the entire event, including set-up and clean up, had to take place within a narrow window.

Given the strict time and security regulations that had to be observed, the event would not have been possible without the great contributions of not only a number of Heathrow colleagues but also a number of other companies.

Following the event, the event equipment (timing gates etc) was removed from the runway and a full runway scan was conducted to ensure no objects were left on the runway and safe operations could resume on the runway in time for the first arrivals.

Heathrow, Omniserv, disability charities, mobility companies, and a number of airlines are teaming up to host an open day to provide information for passengers using wheelchairs or requiring special assistance. The airport is calling for more people who want to attend the day to sign-up now.

On 23 September 2017, organisations that work with the airport’s Special Assistance team will hold exhibition sessions to showcase their services, and talk to guests one on one.

Open Day has been organised to help passengers understand how the Special Assistance service at Heathrow works so that whether they are flying for the first time or not, they have the confidence and information they need to travel.

We are also looking to host a select number of airside tours for people (who require special assistance or use a wheelchair) who attend on the day to show them first-hand the experience travelling through Heathrow. Please note, signing-up to the event prior to the day is essential to take part in any airside tours that may be held.

Exhibitors will on site at Heathrow Academy (Newall Road, Hayes, Middlesex, TW6 2RW) between 10am and 5pm.

To find out more about the event or sign-up to attend, please email Open_Day@heathrow.com

If you require special assistance for an upcoming journey from Heathrow, please click here for more information on what to do.

Heathrow and Mr Men Little Miss have teamed up to launch Around the World with Mr. Adventure, a brand new interactive augmented reality app, at Heathrow Terminal 2 to entertain children as they navigate through Heathrow’s terminals. Using any digital device, children can help the official Mr Men and Little Miss characters, Mr. Adventure and Little Miss Explorer to find five badges hidden around the terminals.

  • Following the arrival of Mr. Adventure last year, this summer sees Heathrow welcome new travelling friend; Little Miss Explorer

  • New augmented reality app launched as part of summer season, which will see over 365,000 passengers with children departing the airport

  • The busiest departure day so far is expected to be Friday 21th July with 131,546 passengers travelling through the airport

The digital device’s camera will identify when a child has reached each badge’s hiding place and will play a 3D animated video, enabling the child to photograph/video themselves with the characters.

Once they have found all five digital badges in the game, they can collect their own limited edition iron-on badges to keep, from information desks around the terminals. The app aims to entertain children and encourage them to start their journey of exploration before they leave the airport.

As summer sees a greater number of families visit Heathrow, we want to ensure they receive the best possible start to their holiday adventures. The Mr. Adventure app is a great, fun experience for Heathrow’s tiniest travellers, encouraging discovery for the next generation of explorers.

– Heathrow Senior Experience Manager, Iona Harper

From Thursday 13 July to Sunday 10 September, Mr. Adventure and Little Miss Explorer will also be making appearances in all terminals to chat to children and help them find the badges. In addition, Heathrow will be hosting themed craft activities and workshops; as well as handing out themed Biscuiteers biscuits and stickers, and offering Kids Eat Free menus and free play areas across terminals.

For more information, visit Heathrow.com/aroundtheworld .

About Mr Men Little Miss

Mr Men Little Miss celebrated 45 years in 2016. With a 90+-strong cast of characters the Mr Men and Little Misses have brought fun and laughter to generations of families. Currently one Mr. Men and Little Miss book is sold every 2.5 seconds worldwide, and lifetime sales total 250 million books.

Around the World with Mr. Adventure app is available to download on Apple and Android App Store.

Kate Spade & Company opens a Kate Spade New York pop-up shop in Terminal 5 of Heathrow Airport in London, United Kingdom. As the brand continues to expand internationally, this location marks the first kate spade new york travel retail shopping destination in the UK and follows the opening of the brand’s first European travel retail location in Oslo, Norway.

The eight month pop-up shop has opened today and will feature product categories including kate spade new york handbags, small leather goods, fashion accessories, jewellery, tech, and stationary. The pop-up shop is designed to evoke the timeless, joyful spirit of kate spade new york including the brand’s signature green display walls, wood panelled floors, mirrored brass accents and sputnik light fixtures.

In the United Kingdom, kate spade new york has speciality stores located at Regent Street, Covent Garden, Sloane Square and Westfield London. The brand is also available at katespade.co.uk.

Chris Annetts, Heathrow’s Retail and Service Proposition Director, We are really excited to welcome kate spade new york to Heathrow, and we are delighted they have chosen Terminal 5 as their first UK travel retail home

– Heathrow’s Retail and Service Proposition Director, Chris Annetts

“Their arrival brings our passengers yet another exciting international brand with a fantastic range of accessories they’ll love.”

The opening comes just a day after Heathrow announced its record-breaking June results which saw the airport pass 77 million passengers annually for the first time.

About Kate Spade & Company

Kate Spade & Company (NYSE: KATE) operates principally under two global, multi-channel lifestyle brands: kate spade new york and Jack Spade New YorkTM. The Company’s four category pillars – women’s, men’s, children’s and home – span demographics, genders and geographies. Known for crisp color, graphic prints and playful sophistication, kate spade new york aims to inspire a more interesting life.

The kate spade new york collection includes the Madison Avenue, Broome Street and on purpose labels. Jack Spade New York offers a timeless and versatile assortment of bags, sportswear and tailored clothing founded on the aesthetic of simple, purposeful design. The Company also owns Adelington Design Group, a private brand jewellery design and development group.

Visit www.katespadeandcompany.com for more information.

Heathrow has welcomed a record-breaking 77 million passengers in the last 12 months following a bumper June, results released today have confirmed. The UK’s hub airport also recorded its busiest ever day!

Heathrow welcomed a record 6.76 million passengers in June (+2.3% from June 2016), boosting the number of passengers travelling through the UK’s hub in the past 12 months to 77m for the first time in Heathrow’s history. The airport also hit a daily record, with 259,917 passengers flying through on June 30th, the airport’s busiest day ever.

What’s driving the passenger number increase?

Long-haul markets remain strong with passenger numbers to the Middle East and East Asia growing by almost 10% and more than 5% respectively. This is thanks largely to airlines on these routes are making the most of their slots by switching to larger aircraft and increasing their load factors.

Travel to regional destinations also grew, with newcomer FlyBe increasing its domestic share and flying 22,000 more passengers to Scottish destinations this month.

Cargo volumes increase by a staggering 13%

Cargo volumes in June were up over 13% on last year with cargo going to and from Latin America up more than 38% compared to 2016.

Heathrow, Terminal 3, Pier 5, cargo being unloaded from American Airlines Boeing 777-323(ER) aircraft, November 2016.

North America retains its position as the largest cargo market for Heathrow, with June’s volume to these destinations 15.8% higher than last year.In response to high demand at Heathrow, American Airlines cargo opened a new expanded pharmaceutical cargo facility this month.

Meanwhile, Heathrow and the Department of International Trade have launched the “World of Opportunity” programme to encourage British SME’s to export abroad.

Heathrow expansion delivery continues…

Secretary of State Chris Grayling reaffirmed the Government’s commitment to Heathrow expansion, saying the project enjoys widespread political support. Heathrow’s expansion proposals have overwhelming political, business and union support.

The airport continues to develop its plans to improve passenger experience, reduce the impact on local communities, and lower the cost to deliver expansion at close to current charges. There will be further opportunity to give views during the public consultation later this year, which is part of the Development Consent Order planning process.

Tfl, DfT and Heathrow reach agreement for Crossrail to serve Terminal 5

Heathrow, the Department of Transport and Transport for London reached an agreement to secure Elizabeth Line services to Terminal 5 from 2019. This moves the airport closer to its goal of 50% of passengers travelling by sustainable transport and cuts journey times to locations across London including Bond Street, which will be 27 minutes away, and Canary Wharf, which will be less than 40 minutes away.

This month, the Heathrow Express also celebrated a key milestone: 100 million passengers served since 1998.

Heathrow continues to deliver on Heathrow 2.0, the airport’s sustainability strategy, with the launch of a new Fly Clean and Quiet league ranking airlines according to their noise and emissions performance. Responding to the launch, El Al has promised to use new, cleaner aircraft on their Heathrow services.

Heathrow CEO John Holland-Kaye said, “Our record breaking year, month and day figures show Heathrow continues to be the trade and tourist gateway to all of the UK.”

“To keep Britain competitive, we need expansion to build more connections for British passengers and exporters and we are glad to see the Government pushing forward on the next stages of the delivery. Together we are showing the world the UK remains open for business.”

– Heathrow CEO, John Holland-Kaye

Heathrow, Transport for London (TfL) and the Department for Transport have agreed a commitment to boost integrated rail connectivity to the airport, including the addition of two new Elizabeth Line trains per hour serving Terminal 5 from December 2019.

  • Heathrow agrees new plan with TfL and DfT to boost rail services to the airport

  • Elizabeth line services to serve Terminal 5

  • From 2019 at least 22 trains per hour connecting Central London and Heathrow – up from 18 today

  • Thousands of rail passengers to benefit from the convenience of Oyster and contactless ticketing – including on the Heathrow Express

  • New services will increase choice of routes in and out of airport, strengthening rail network resilience for future generations

Under the plan, services to Heathrow will increase from 18 trains per hour today to at least 22 trains per hour in 2019, of which six will be on the Elizabeth line. A train will depart Central London to Heathrow on average every two-and-a-half minutes – including two Elizabeth line trains per hour to Terminal 5. Journey times to Heathrow from Bond Street will be 27 minutes, Liverpool Street 35 minutes and Canary Wharf will be only 39 minutes away on a direct train. There is also an ambition to add further services in the future.

A joint feasibility study is underway to look at delivering a further two Elizabeth line trains per hour to Terminal 5 meaning eight Elizabeth line trains per hour serving Heathrow, as well as additional work on developing western rail access to Heathrow.

An interchange at Old Oak Common will connect High Speed 2 to Heathrow via the Elizabeth line in under 20 minutes, from 2026. Four Heathrow Express services from Paddington will continue to run every 15 minutes offering a fast 15-minute connection between Heathrow and central London.

Oyster and contactless payments across all services, including Heathrow Express…

From May 2018, new ticket readers will be installed at Heathrow, meaning passengers using Heathrow Express and TfL Rail between Paddington and Heathrow will be able to use pay as you go Oyster or a contactless device.


The new ways to pay for journeys to the airport will mean more convenience and flexibility for passengers. Passengers travelling on the Heathrow Express will benefit from easier on-the-day ticketing and can still purchase tickets in advance online from as little as £5.50.

The initiative will support Heathrow’s plans to ensure that half of all journeys to and from the airport are by electric or low emission public transport by 2030. Together with planned co-operation in developing Heathrow’s bus service network, passengers travelling to and from Britain’s biggest airport can expect:

  • Convenient and flexible ticketing with Oyster and contactless payments on all services

  • Easier, more frequent access to all terminals

  • Shorter journey times from more places across London and the UK

  • More sustainable travel choices

  • Improved travel network resilience

Heathrow CEO John Holland-Kaye said, “This agreement is a big step forward. Together Heathrow, TfL and the DfT are working together to boost rail connections to the UK’s hub, giving our passengers more choices to travel sustainably between Heathrow and London.”

With 22 trains per hour, an ambition to add even more services and easy to use Oyster and Contactless ticketing, Heathrow will be at the heart of an integrated transport network and our passengers will reap the benefits.

– Heathrow CEO,  John Holland-Kaye

Mike Brown, London’s Transport Commissioner, said, “We have been working with Heathrow on how we can deliver the best services for customers to and from the airport. It is great news that we can now confirm that the Elizabeth line will serve all the Terminals.”

Rail services to Heathrow from December 2019:

  • 12 Piccadilly Line trains per hour – 6 trains serving Terminals 2, 3 and 4 and 6 trains serving Terminals 2, 3 and 5

  • 6 Elizabeth Line trains per hour – 4 trains serving Terminals 2, 3 and 4 and 2 trains serving Terminals 2, 3 and 5

  • 4 Heathrow Express trains per hour – all trains serving Terminals 2, 3 and 5

See the progress on the new Crossrail Paddington Station here.


By Heathrow

Published 4th July 2017