IN PICTURES: Flybe lands at Heathrow!


By Heathrow

Published 28th March 2017

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For the first time ever, Flybe has joined Heathrow with new routes to Edinburgh and Aberdeen. Bagpipers and dancers were on hand throughout Terminal 2 yesterday for a Scottish-inspired celebration.

In a milestone for Heathrow, Flybe – Europe’s largest regional airline – has become the first domestic carrier to begin operating at the UK’s hub since 2013. The move follows Heathrow’s introduction of a £10 reduction in domestic passenger charges in January as an effort to boost domestic connections at the airport. As a result, passengers are set to benefit from more choice on flights between London and Scotland.

With up to four daily services to Edinburgh and three to Aberdeen, the new Flybe flights open up a huge network of onward global connections for travellers from Scotland as well as making it easier for inbound tourists and investors to visit Scotland’s capital and the Granite City.

Flybe services operate from Heathrow’s award-winning Terminal 2: The Queen’s Terminal providing passengers with convenient connections onto Star Alliance’s network of 44 global destinations served directly from Heathrow, as well as convenient transfers onto flights from Flybe’s codeshare partners Emirates, Virgin, Etihad and Singapore Airlines in the nearby Terminal 3.

Click here to read more infomration on the Bombadier Q400 which will be the principal aircraft on the routes.

Flybe CEO Christine Ourmieres-Widener, said: “We are so pleased to confirm further our commitment to Scotland by offering even more flights to London with our two new routes from Edinburgh and Aberdeen to Heathrow’s Terminal 2: The Queen’s Terminal, giving passengers greater choice and also linking them with our range of codeshare partners through our ‘One Stop to the World’ approach.

“Passengers can, for example, fly onwards with Virgin Atlantic to Los Angeles or New York, or fly east with Singapore Airlines – all on one ticket from Edinburgh or Aberdeen. Early bookings show this is an increasingly important part of the booking profile for these two new routes and we look forward to adding even more codeshare partners shortly.

Flybe is the UK’s leading regional airline, with more routes connecting local communities than any other carrier. Our new flights offer the best value for money for those flying between Scotland and Heathrow and mean we can now better serve our passengers in both Scotland and the South East.

– Flybe CEO, Christine Ourmieres-Widener

Flybe CEO, Christine Ourmieres-Widener (middle right) and Flybe Chairman, Simon Laffin (middle left) greet the celebratory flight from Edinburgh to Heathrow.

Heathrow Operations Director Derek Provan added: “Earlier this year, Heathrow reduced domestic passenger charges by £10 and it’s great to see the benefits of that coming through with Flybe’s new services to Aberdeen and Edinburgh boosting choice for our passengers.

“More airlines flying routes to Scottish airports means more flights, more competition and choice for families, and more visitors to Scotland. With Flybe operating from the award-winning Terminal 2, Scottish passengers and businesses now have direct access from Heathrow to over 180 global destinations including some of the fastest growing export markets around the world. We’re delighted to welcome them to the Heathrow family.

Emphasising the role Heathrow plays in boosting communities and businesses across the UK, politicians from across the political divide have united in lauding Flybe’s new routes.

– Heathrow Operations Director, Derek Provan

UK Government Aviation Minister Lord Ahmad of Wimbledon commented: “Flybe’s flights from Heathrow to both Edinburgh and Aberdeen will offer competition, choice and vital trading opportunities for people and businesses in Scotland. These routes are good news for Scotland, and for Britain as a whole, in delivering better regional connectivity to important global markets.”

These routes are good news for Scotland, and for Britain as a whole, in delivering better regional connectivity to important global markets.

– Lord Ahmad, Aviation Minister

Scotland Transport Minister, Humza Yousaf said: “It’s fantastic to see these new Flybe services from Edinburgh and Aberdeen to London get off the ground and I have no doubt they will prove popular with travellers. These flights will bring real benefits to business and leisure passengers by returning competition to the routes, as well as boosting Scotland’s connectivity by offering more options to access the huge range of onward destinations from Heathrow. I wish Edinburgh, Aberdeen and Heathrow Airports, as well Flybe, every success with this service.”

American Airlines have delivered some very special cargo to Texas just in time for St Patrick’s Day – Irish beer all the way from Dublin, via Heathrow!

The following release has been issued by American Airlines:

What better way to celebrate Saint Patrick’s Day on March 17 than with a cool pint of an Irish beer. So when the call came into American Airlines Cargo’s GSA in Dublin – IAM – the Irish team sprang into action to ensure expats and locals alike could enjoy their traditional tipple on the big day.

In fact, IAM was put in charge of moving over 30,000 pounds (13,600 kilos) of beer to be sold in Texas in time for the upcoming holiday. The barrels were collected in Ireland and delivered by truck to American’s London Heathrow (LHR) facility. On arrival, the operations team prepared the barrels for flight on one of the airline’s Boeing 777-300 widebody aircraft to Dallas/Fort Worth (DFW).

After the plane landed at DFW, a truck connection was organized so that the extra barrels of beer could be on-forwarded to Houston just in time for Saint Patrick’s Day.

American Airlines record breaking cargo day at Heathrow…

The beer moving success comes hot on the heals of American Airlines cargo team setting a new daily record for cargo throughput in Marhc.

In total, the American Airlines cargo team moved a staggering 489,849kg in one day in early March! The shipments included “temperature-sensitive commodities like fresh salmon, vegetables and pharmaceuticals, as well as some heavy metal industrial forgings” (Source: Air Cargo News).

What many people don’t know is that American Airlines is in fact the world’s largest airline with flights to over 350 destinations in more than 50 countries. The carrier is halfway through a US$3bn investment programme which will see it take delivery of over 500 new aircraft by 2020 (Find out more here…)!

Heathrow is the UK’s busiest port by value

Did you know that Heathrow is the UK’s busiest port by value? Each year over £100bn worth of trade goods travel via the airport – ranging from time-sensitive pharmaceuticals and food, to race cars, and heavy machinery.

So far in 2017, Heathrow has experience strong growth in cargo as well – with February (+4.4%) and January (+4.4%) volumes both enjoying strong increases. In fact, Heathrow welcomed a stagger 127,000 metric tonnes of cargo in just 28 days during February!

For the third year running, travellers from around the globe voted Heathrow the ‘Best Airport in Western Europe’, and for an impressive eighth year, the ‘Best Airport for Shopping’, in the Skytrax’s World Airport Survey. Heathrow was presented with the two important titles at the 2017 Skytrax World Airport Awards ceremony held in Amsterdam last night.

  • Passengers award Heathrow ‘World’s Best Airport Shopping’ and ‘Best Airport Western Europe’ accolades.
  • Awards follow a year of record-breaking passenger satisfaction scores and passenger numbers at the UK’s hub airport.

Announcing the awards, Skytrax highlighted the excellent quality and diverse choice of Heathrow’s shops across its four terminals. Last year, Heathrow opened new personal shopping lounges in Terminals 2 and 5, a Harry Potter shop, and a blow dry bar in Terminal 5.

Heathrow now has over 400 luxury brands based at the airport, along with two restaurants run by Michelin-starred chefs.

Heathrow voted no.1 airport in Europe for service…

Investments in airport facilities, along with the Heathrow team’s dedication to service, led to the airport achieving its best ever annual passenger satisfaction scores in 2016, while welcoming a record 76 million passengers.

John Holland-Kaye, Heathrow CEO, said, “Our team is constantly striving to deliver the best airport service in the world, and I am delighted to get such a strong endorsement from the people whose opinion matters most – our passengers.”

We will continue to improve by investing in better connecting journeys, offering a more personalised and friendly service, and welcoming exciting new retail and hotel options.

– Heathrow CEO, John Holland-Kaye

The Skytrax awards come just one week after the Airports Council International (Global) announced the Heathrow as the Best Airport in Europe amongst airports with over 40 million passengers for 2016.

82% of passengers rating their journey as either ‘very good’ or ‘excellent’ represents approximately 62 million Heathrow passengers – an increase of 1 million more ‘happy’ passengers than in 2015. In 2006, only 41% of passengers rated their experience as either ‘Excellent’ or ‘Very Good’.

Here at Heathrow, we’re proud to be supporting the See Potential campaign as an inclusive employer that offers opportunities to people from disadvantaged groups. Our CEO, John Holland-Kaye explains below how we are aiming to continue to build diversity at Heathrow.

The following post has been written by Heathrow CEO John Holland-Kaye:

With over 76,000 people working across more than 400 businesses, Team Heathrow is representative of the UK’s broad and varied population. And in 2017, we’ll be celebrating our diversity as we continue to grow our workforce across aviation, logistics, retail, hospitality and construction.

The Heathrow Academy supports businesses operating at the airport to recruit and develop talent from our neighbouring communities, helping local people build careers here irrespective of their background.

In 2016, we helped place nearly 800 people in long-term employment, training hundreds more through bespoke development programmes and apprenticeships. In the last quarter of that year, we launched diversity and inclusion pilot projects to support and encourage airport employers to open their doors to a rich seam of talented local candidates with disabilities.

When it comes to recruitment, every employer has an ideal candidate. Usually it’s someone who is reliable, trustworthy, hard-working and committed. But these are qualities that many people from all walks of life possess. The Academy team works closely with local partners to find them and encourage them to join Team Heathrow.

“We all need to look at the person behind the piece of paper”

Seeing someone’s potential involves so much more than just looking at a CV – we all need to look at the person behind the piece of paper to understand the benefits they could bring to our business.

Scott Berry (right) pictured with Robert Halfon MP and fellow Heathrow apprenticeship success story Nyomi Gani.

The candidate with a disability might be judged incapable because they have ticked ‘that box’;  the candidate returning to work after raising a family might be judged unqualified because they’re out of practice.

The easy option is to recruit someone who doesn’t fall into these categories. But changing this mind-set means a lot more than people realise. It can literally be life changing – for the individual as well as for their employer.

Heathrow Academy is working hard to break down these barriers, raise awareness and train our colleagues to ensure everyone feels safe and supported in the workplace.

It’s important that our business partners feel supported too. And that they are aware of the benefits recruiting candidates from diverse backgrounds can bring. For example, there’s evidence to suggest that people from disadvantaged backgrounds who gain employment retain their jobs for much longer than average.

Upskilling candidates

The Academy team upskills candidates through accredited pre-employment programmes and mock interviews, ensuring they’re ready to start their career with Team Heathrow. Using specialist support from our partners we ensure we meet the needs of our candidates, whilst also training and supporting our employers to close the employment gap for disadvantaged jobseekers.

And we’ve already been successful, securing supported employment for 3 candidates from our disability pilot project. This spring, we’re hosting an employer training day to raise awareness of the project with the aim of increasing this number in 2017.

We’re not here to take the easy option. We’re here to source the best talent from within our local communities, supporting them to begin a successful career at Heathrow Airport no matter who they are.

– John Holland-Kaye, Heathrow CEO

If you’re a business looking to become more inclusive and tap into the talents of candidates from disadvantaged backgrounds, here’s a new official guide to help you. 

Heathrow’s 2017 is off to a flying start with the airport posting its best February ever for passenger numbers after also setting a new record in January. We’ve taken a look at the full results below.

In its best February performance to-date, Heathrow welcomed a record 5.27m passengers (+5.5% when adjusted to remove last year’s leap day) alongside surging cargo volumes with 127,000 metric tonnes travelling through the UK’s largest port in just 28 days (+4.4%).

This followed on from January’s record breaking 5.74m passengers (+4.2%) and strong cargo growth (+4.4%).

Larger, fuller, quieter and cleaner aircraft – such as the Boeing Dreamliner series – have continued to drive Heathrow passenger growth in February as a resilient UK economy saw travel demand pushed higher than expected.

These new aircraft also helped with cargo growth which was driven largely by performances in emerging markets, with large volume increases to Brazil (+10%), India (+5%) and China (+4.2%) alongside healthy growth to North America (+7%) and the Middle East (+8%).

Heathrow 2.0 unveiled…

Heathrow unveiled an ambitious new sustainability leadership strategy during February – Heathrow 2.0 – aimed at making the airport a centre of excellence for sustainable aviation.

The strategy announces ambitious goals to reduce the airport’s and the industry’s environmental impacts while maximising economic opportunities throughout the UK.

Find out more, here.

Heathrow named no.1 airport in Europe by passengers for 2016

The strong results have been followed by Heathrow being named the 2016 Best Airport in Europe (>40 million passengers) by the Airports Council International (ACI) this week. Airport Service Quality (ASQ), in essence passenger satisfaction scores, are used to decide the award.

Find out more, here.

It’s National Apprenticeship Week and we’re celebrating Heathrow’s long history of creating apprenticeships across a wide variety of fields. We’ve taken a look at some of the amazing numbers and facts behind Heathrow’s apprenticeship programme – as well as some of the success stories. Enjoy!

Did you know Heathrow’s Engineering Apprenticeship Scheme has been running since 1977? Since that time our apprenticeships programme has expanded to feature a wide range of areas, welcoming over 2,000 apprentices across the Airport in the last 40 years.

Fast facts about Heathrow’s engineering apprenticeship scheme

  • Since it began, the scheme has trained over 470 apprentices;

  • 97% of the apprentices, who have completed their 4 years of comprehensive training, have been offered permanent positions;

  • 130 apprentices have been taken on in the last 10 years alone.

Fast facts about the Heathrow Employment & Skills Academy apprenticeships…

  • 1,632 apprentices have completed training between 2004 and 2016;

  • Apprenticeship areas include management, hospitality, HR, logistics and construction, business admin, customer service, ground handling, retail, aviation and team leaders;

  • 98 apprentices completed their training in 2016.

Success stories:

Kenna Hamilton – Heathrow, PODs Engineering

Kenna moved from Glasgow to London several years ago to start her Heathrow career as an engineering apprentice. Today, Kenna is part of a 7 strong team based near Terminal 5 that maintain and repair our fleet of 21 PODs (these are driverless vehicles that transport passengers between Terminal 5 and parking facilities).

“Its very hands on and a great buzz to fix things,” Kenna explains while applying new parts to a Pod on its routine check up.

Working at a airport where people are coming and going, you feel like your helping them get away, being part of something bigger. Nothing stays the same here. The career paths at Heathrow are good, I would like to be working in APOC (Airport Operations Centre) as an Air Side Engineer someday. 

– Kenna Hamilton

Kenna is part of an increasing number of women working in various engineering departments across Heathrow.

Scott Berry – World Duty Free

Before coming to the Heathrow Employment & Skills Academy, Scott worked as a Service and Sales specialist. While he enjoyed the role, he didn’t feel he was getting the opportunity to develop, so he applied for a position with World duty Free at Heathrow, was successful and started in June 2012 at Terminal 5.

Scott Berry (right) pictured with Robert Halfon MP and fellow Heathrow apprenticeship success story Nyomi Gani.

Following a month’s induction, Scott had his first contact with the Heathrow Employment & Skills Academy, when he completed a language and cultural awareness course in Mandarin. After just four months in role, World Duty Free invited him onto a six-month Trainee Leader course.”It was exactly what I was looking for,” explains Scott.

“They are really focused on training and the management team were all really interested in my development.”

After working his way through he course, Scott was unfortunately unsuccessful at the final presentation stage. Despite the set back, Scott saw it as a learning opportunity, saying, “It was a bit of a knock but I realised I Hadn’t put enough time and effort into preparing my presentation. That taught me a valuable lesson.”

Shortly after he enrolled on a level 2 Team Leading Apprenticeship through the Academy.

I took every opportunity I could through the Apprenticeship to develop my leadership skills, and once I’d completed my Apprenticeship I went back to work and passed the presentation, being promoted to a Team Leader.

– Scott Berry

Scott has since completed a Level 3 Management Apprenticeship, and is now a proud Ambassador on behalf of the Heathrow Employment & Skills Academy.

Heathrow’s National Apprenticeship Week celebration…

Yesterday, we held an apprenticeship celebration event at the Heathrow Skills & Employment Academy headlined by guest speaker The Rt Hon. Lord David Blunket, ,a former Secretary of State for Education and Employment.

Attendees were able to hear first hand from some of our young stars, all former apprentices, including Scott Berry (featured above).

Significantly, Heathrow CEO John Holland-Kaye has also invited companies around the airport to pledge increased numbers of apprenticeship creation.

We’re proud to be supporting National Apprenticeship Week (#NAW2017)! Find out more about the Heathrow Academy and the apprenticeships on offer – here.

Heathrow has been named the 2016 Best Airport in Europe (>40 million passengers) by the Airports Council International (Global) in their annual Airport Service Quality (ASQ*) Awards. The awards are particularly significant for Heathrow as they are voted by passengers themselves, reflecting the views of travellers from right across the globe.

Alongside the award of ‘Best Airport in Europe’, Heathrow achieved its best ever annual ASQ passenger satisfaction score while welcoming a record 76 million passengers through the UK’s hub.

Normand Boivin, Heathrow’s Chief Operating Officer said, “We are incredibly proud to receive this award voted by our most important critics – our passengers. Our team are continually striving to deliver the world’s best airport service.”

2016 was an exciting year for us at Heathrow with the introduction of additional new e-gates making arrivals even smoother across all terminals, the installation of new generation instrument landing systems to improve punctuality in poor weather, a wave of new luxury lounges across all terminals and the opening of Terminal 5’s first ever Personal Shopping suite.

– Heathrow COO, Normand Boivin

An artist’s impression of the new Arora Group hotel being constructed at Terminal 2. Source: Arora Group.

“In 2017 we look forward to a wave of new luxury lounges for passengers, the beginning of construction on Terminal 2’s very own hotel and the reopening of Gordon Ramsay’s much loved Plane Food in Terminal 5.”

82% of passengers now rate their journey as “very good” or “excellent”…

82% of passengers rating their journey as either ‘very good’ or ‘excellent’ represents approximately 62 million Heathrow passengers – an increase of 1 million more ‘happy’ passengers than in 2015. In 2006, only 41% of passengers rated their experience as either ‘Excellent’ or ‘Very Good’.

The Garden Gate in Heathrow Terminal 3 installed in 2016 has helped improve passenger experience in the area. Source: Heathrow.

Since then, Heathrow has invested more than £11 billion to enhance the airport experience which has dramatically transformed the airport’s performance for passengers and airline customers alike.

A big thank you from all us at Heathrow to the 75 million passengers that travelled through the airport in 2016 and helped make this award possible!

Heathrow has announced that it will host six Business Summits across the UK to encourage more British SMEs to take part in contributing to the performance of the UK’s hub airport today and in an expanded Heathrow of the future.

  • Heathrow launches new tour to boost SMEs in the supply chain of the UK’s hub airport and to help it deliver its expansion plans

  • The Business Summits will give SMEs insider access to Heathrow’s major suppliers to help them win new contracts at Heathrow both today and over the expansion project

  • Heathrow unveils new Heathrow Expansion Procurement Approach outlining how the airport will work with supply chain and business partners to deliver the UK’s largest privately funded infrastructure project.

With the planning for Heathrow expansion already underway, Heathrow is lining up SMEs from across the UK to help deliver the multi-billion-pound project.

Heathrow has announced that it will host six Business Summits across the UK to encourage more British SMEs to take part in contributing to the performance of the UK’s hub airport today and in an expanded Heathrow of the future.

Announcing the full programme of Business Summits, Heathrow emphasised its commitment to creating jobs in every corner of the UK. Last week, Heathrow launched a new sustainability strategy, Heathrow 2.0, which committed to establishing Heathrow Business Summits in all 12 regions of the UK by 2025.

1,200 suppliers from across the UK already part of Heathrow’s supply chain…

SMEs already play a crucial role in Heathrow’s supply chain – with the airport spending over £1.5 billion annually with more than 1,200 suppliers from around the UK – and their role is set to grow with the expansion. Construction of the new runway will become the UK’s largest infrastructure project and SMEs will be critical to delivering the £16 billion investment.

The Business Summits will be series of ‘speed-dating’ sessions which will give businesses from Cornwall to Scotland access to Heathrow’s largest suppliers. The face-to-face meetings are designed to give SMEs a chance to cement relationships and forge new connections with some of the UK’s largest suppliers which could also be leveraged for further work outside of Heathrow’s expansion project.

Heathrow Expansion Programme Director Phil Wilbraham said, “As the UK’s hub airport, Heathrow has a vital role to play in helping the best of Britain’s SMEs grow and thrive – that’s why I’m delighted to announce that this year we’ll be taking our successful Business Summit on the road to six areas across Britain, giving British SMEs a unique chance to meet face-to-face with our biggest suppliers.”

We already spend over £1.5 billion through our supply chain each year and the multi-billion-pound project to expand Heathrow is set to create thousands more opportunities for UK businesses to get involved in helping connect Britain to the world.

– Expansion Programme Director, Phil Wilbraham

“We’re keen to sustain a diverse supply chain and embrace innovation to help achieve new standards of delivery which includes our commitment to Heathrow 2.0. We will work with the supply chain for innovative and affordable solutions.”

Heathrow expansion procurement approach unveiled…

Alongside the full programme of Summits, Heathrow unveiled the Heathrow Expansion Procurement Approach. It describes how the project will engage with the supply chain and business partners to provide Britain with a world class, next generation airport.

Heathrow’s ambition, as set out in the Approach, is to invest in advance to develop the leading construction skills needed for expansion. In order to ensure that Britain benefits, Heathrow has made five pledges including doubling the number of apprenticeships to 10,000 and extending programmes to champion employability skills training in schools.

The Heathrow Expansion Procurement Approach will help to spread the benefits and the legacy of this national piece of infrastructure across the country.

The 2017 Heathrow Business Summit schedule:

NOTE: The event partner is named in brackets ().

  • 12 May: Business Summit South West (Devon Chamber)

  • 15 June: Business Summit North West (Liverpool & Sefton Chamber)

  • 5 July: Business Summit Wales (Welsh Government)

  • 8 September: Business Summit North East (North East Chamber)

  • 18 October: Business Summit Scotland (Scottish Chambers)

  • 23 November: Business Summit Midlands (East Midlands Chamber)


By Heathrow

Published 7th March 2017