Business Focus Magazine explores Heathrow
Business Focus Magazine has this month taken an in depth look at Heathrow Airport in their latest issue.
We’ve been lucky enough to take a sneak peak at the issue and have provided an excerpt below. Enjoy!
“This has been our busiest 12 month period. 75 million passengers have travelled through Heathrow over the last year. In July alone we’ve had our busiest month to date with 7.5 million passengers. Within that month we had seven of our busiest days in history. We’ve continued to get busier and busier, keeping the place interesting and maintaining a buzz and energy about Heathrow at a peak every day. It’s been no sleepy hollow that’s for sure.”
“Heathrow’s year has been about more than just the numbers, however, they’ve been delivering quality with their quantity. The airport was awarded the Best Airport in Western Europe by Skytrax, and Provan credits this to the airport’s focus on the passenger experience.
“One of the USPs Heathrow has is we’re often named a best airport for shopping,” he says. “One of the key parts of the passenger experience is the ability to shop in the terminals. That’s what had us named best airport for shopping for the seventh year in a row, and the best terminal for the fifth year in a row. It’s been a great year for us.”
LOOKING BACK (Excerpt continued…)
It’s also a landmark year for the airport. 2016 marks the seventieth year since Heathrow opened as civilian airport. Of course, over those seventy years it’s changed quite a bit.
“70 years ago our terminal building was a large marquee and a few passengers came from the BOAC flight to a tent and then out to London,” Provan says. “Now, 70 years later it’s the mass business we see today. Over that time we’ve had over 20 million flights and 2 billion passengers. We’ve spent a lot of time this year just remember and commemorating our very rich history.”
The celebrations have included the unveiling of a series of special plaques unveiling the high points of the airport’s history, including bygone memories such as the arrival of the Beatles in 1964 and Elizabeth II stepping onto sovereign soil for the first time as a reigning monarch, to more recent highlights such as the landing of the world’s largest passenger plane in 2008. These plaques all combine to showcase Heathrow’s unique place in the UK’s history and imagination.
As Provan points out, “Over the last 300 years the UK has always held the largest ports in the world. Heathrow is part of that grand legacy.”
— EXCERPT ENDS —
What else is covered in the issue?
The issue takes a look at a selection of the over 300 companies that operate across the airport each day, including:
- Vanderlande Industries (Baggage systems)
- Omniserve and Blackjack (Customer Service services)
- Cognizant (digital infrastructure)
- Trinity (Fire & Security systems)
- Cuidant Group (Recruitment)
More about Business Focus Magazine
Business Focus Magazine is a leading, bi-monthly business to business publication that keeps up with the latest developments in the business world by talking to the people that make them happen. Produced in Europe, but with a global outlook, Business Focus Magazine covers a multitude of sectors.
Looking at everything from investment and market trends to skills development and the latest technical innovations, we provide insights into the daily operations of leading businesses and organisations around the world.
To download the full issue for FREE, visit Business Focus Magazine’s website – here.