Britain’s Busiest Airport: Heathrow series 3 filming – Stories wanted!


By Heathrow

Published 20th September 2016

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After two successful series of ITV’s Britain’s Busiest Airport: Heathrow, production company RAW are getting ready to start filming a third series… and they need your stories! If you, or someone you know, is soon to be a Heathrow passenger making a significant journey from the airport then we’d like to hear from you.

Filming is due to take place between September 2016 and February 2017 and RAW is looking for a wide range of stories.

For example, are you visiting Heathrow because you are:

  • Planning to surprise a friend or relative;

  • Reuniting in arrivals after many months or years apart;

  • Planning to propose at the airport or abroad;

  • Looking for love in another country;

  • Meeting someone you met online or have been writing to for a long time;

  • Travelling to mark a significant anniversary/occasion;

  • Flying for the first time;

  • Making your first journey out from the UK;

  • Are a pensioner discovering a new lease of life with big travel plans;

  • Going on a big trip after winning the lottery;

  • Travelling abroad for an operation like plastic surgery or dentistry, or because you can’t get treatment in the UK;

  • Travelling abroad because you are adopting a child from another country;

  • Second/third generation immigrant visiting your family’s country of origin for the first time;

  • A new immigrant welcoming visitors from your country of origin for the first time;

  • Part of a large group with lots of equipment (like an orchestra, dance or circus group);

  • Transporting a large or valuable object;

If you’re visiting for any of these reasons, or perhaps for another special reason, please get in contact with RAW as soon as possible via the contact details below.

How to get in contact with RAW?

British Airways’ Anasthasia McCarthy was a star of series 2.

Simply email your story and contact details to or call 0207 456 8519.

(NOTE: Please check your trip is taking place between September 2016 and February 2017.)


Heathrow Airport was filled with excitement this morning as British Airways flight BA2016 touched down from Rio de Janeiro carrying the triumphant Team GB Paralympian’s.

Having secured second place in the medal table only behind China with a staggering 147 medals, including 64 golds, the returning athletes, support staff and family members had a special welcome at Terminal 5 and were greeted by supporters and fans in arrivals.

We’ve put together some of our favourite tweets from the morning below. Enjoy!

From all of us at Heathrow, congratulations to all of the amazing Team GB athletes that took part in the 2016 Paralympics!

Last month we welcomed back Team GB Olympians too, click here to see photos from the day.

Passengers travelling through Heathrow, the UK’s hub airport, this week will be treated to a scent-sational new installation as the airport today unveils a giant floral map of the world. Created by florist Larry Walshe using around 2,000 fresh flower stems and studded with a textural tapestry of other curiosities, including raw amber stones and sandalwood, the impressive 11ft by 18ft living artwork will be housed in Terminal 5 to celebrate the new season of fragrance until the 24th September.

The map includes roses, which hit the right note for floral-loving Brits and lavender and orange blossom, which tantalize the senses in the US and Mexico. Fresh scents including mint and mandarin feature as favourites in India, whilst spicier, oriental scents such as cinnamon and ginger are preferred by those in the UAE.

Whilst each nation has a specific note it feels most scent-imental about, the most popular scents across the globe were revealed to be jasmine (28 per cent), lavender (27 per cent) rose (24 per cent), vanilla (20 per cent) and sandalwood (19 per cent).

Germans noses lead the way in picking a fragrance scent

Heathrow’s new fragrance report also reveals as a nation, Germany are most likely to follow their nose when choosing a new fragrance, with two in five people (40 per cent) attracted to specific notes in a scent. India, on the other hand, is all about the brand name, with nearly a quarter (22 per cent) admitting that they would choose a fragrance based on the designer.

Celebrity florist Larry Walshe is the artist behind the floral masterpiece in Terminal 5.

China are the most led by iconic scents, with one in four (26 per cent) saying that they’re attracted to iconic fragrances because of their popularity. Globally, it seems that Brits are the least likely to be influenced by celebrities, with only two per cent choosing a fragrance based on a celebrity endorsement.

With fragrance long-renowned for its powerful ability to evoke strong memories and emotions, the report also revealed that nearly a quarter of Brits (22 per cent) admitted that certain fragrances evoke memories of a past lover. Making the most of the power of scent, one in five British men (22 per cent) stated they wear fragrance to feel more desirable, while 34% of women say they wear fragrance because it makes them feel happy and boosts their confidence.

Nearly one in five (16 per cent) Brits feel they are stuck in a fragrance rut, sticking to a ‘go to’ fragrance for their whole lives; on average Brits will dabble with just 10 different fragrances over their lifetime. Despite these flirtations with different scents, the majority of Brits (43 per cent) state they have two to three ‘go-to’ fragrances at any one time and on average will have settled on their number one ‘go-to’ fragrance by the time they reach their mid-30s.

TIMELAPSE VIDEO: How the flower wall was put together…

Life changing moments, followed by a need to change scents…

Whilst getting inspiration from a scent worn by a family member or friend is likely to make Brits try a new fragrance (25 per cent), a staggering 20 per cent also admitted they have purchased a new perfume or aftershave based on something they’ve smelt on a stranger.

The study also revealed that life milestones have an impact on tempting Brits to try something new, with seven per cent opting for a fresh fragrance when they start a new relationship, five per cent doing so when they hit a birthday milestone and four per cent opting for a change before starting a new job. With five bottles of fragrance sold every minute at Heathrow, the data also revealed that travelling somewhere inspires a scents of adventure, with nearly one in ten (seven per cent) of Brits picking up a new fragrance before heading off to new shores.

The trend for androgynous scents continues to rise, with over one in ten Brits (12 per cent) saying they are interested in gender neutral fragrances, inspired by premium brands releasing unisex fragrances such as Bvlgari Le Gemme, while nearly one in ten (eight per cent) have admitted to preferring fragrances that are meant for the opposite sex.

Chris Annetts, Heathrow’s Retail and Service Proposition Director, said, ‘September is a really exciting month for us when it comes to fragrance. Heathrow is home to around 3,405 fragrances across 104 brands. Heathrow is home to around 3,405 fragrances across 104 brands.

“We have both exclusives and new season fragrances including a new floral exclusive Tom Ford Vert Boheme, as well as a new season fresh CK One Gold. We wanted to celebrate our amazing collection by bringing the scents to life and help our passengers better understand the fragrance notes they enjoy the most.” – Chris Annets, Heathrow Retail and Service Proposition Director

To commemorate Larry’s exhibition at Heathrow, World Duty Free has created a limited edition gift wrap inspired by the installation for passengers who purchase any fragrance during the month of September.

Fred Creighton, Managing Director at World Duty Free, said, ‘Our exclusive gift wrap by celebrated British artist Larry Walshe is the perfect way to present a fragrance to someone special. Our dedicated fragrance team as always will be on hand to help customers navigate our carefully curated selection of scents to ensure customers find the perfect match for themselves or a loved one.’

Back in May of this year British Airways returned to the capital of the Scotland Highlands with a daily service re-connecting Inverness to the UK’s hub airport. Just four months in, the route has proven an instant boost for the local economy and here we highlight the positive impact it has had for one thriving business in-particular.

Loch Ness by Jacobite

As the longest running cruise company on Loch Ness, Loch Ness by Jacobite have been giving UK and international visitors the chance to catch a glimpse of the elusive Nessie for over 40 years.

The current Managing Director and 2015 Highland Business Leader of the Year, Freda Newton, took the helm in 2002 after realising the potential for cruise-driven tourist growth on a trip to Egypt.

Freda’s main priorities were to enhance the passenger experience from the initial boat that didn’t have heating or chilled storage to the vessels that are now equipped with heating, fridges, coffee machines and double glazing.

To capitalise on this growth and sustain the company against seasonal challenges, Freda is in no doubt that Jacobite needs to attract the emerging economies of Asia whilst making it easier for long haul travelers to reach the highlands.

Tour numbers increase by 12% since May

Since the direct link between Inverness and the UK’s only hub airport, Loch Ness by Jacobite visitor numbers have increased by 12% – with 7% coming from the new markets of Asia and regular long haul travelers from North America.

Loch Ness by Jacobite boost their profile internationally to new and existing markets by attending trade shows around the world and partnering with foreign travel agencies. Therefore, it is vital that these international visitors can conveniently reach Inverness – via a direct flight – to enjoy a cruise as well as the hospitality, culture and nature of the surrounding Highlands. While they are doing all of this, they are supporting the Scottish economy at the same time.

“A link between Heathrow and Inverness has been the boost that the Highlands and Islands needed to build on Scotland’s natural strengths and capitalise on the international appeal that our region holds.

It is from a direct link to a Hub airport – where passengers can easily transfer from around the world – that this 12% jump in visitors has occurred to benefit the Scottish regions and economy and I hope it will encourage more links to Scotland from an expanded Heathrow in the future.” – Freda Newton, Loch Ness by Jacobite Managing Director

Since British Airways resumed services between Heathrow and Inverness in May the average load factor, or percentage of seats being filled on each aircraft has been in excess of 85%. For a new service finding it’s feet this is extremely encouraging and shows the strong demand from both the leisure and business markets.

Do you work at Heathrow? Heathrow has teamed up with UK charity Sustrans to make cycling to work easy and fun, with a host of events planned for cyclists of all abilities. We’ve taken a closer look at some of the upcoming events and how you can get involved – including how to access one of our bike purchase schemes.

Leading the Heathrow activities this year, as part of the partnership with Sustrans, is the world’s first dedicated airport cycle officer – Ali Jafarey. Ali’s task is to get 16,500 local colleagues who live within 5km of the airport cycling.

In the short-term, we’ve arranged for Heathrow colleagues to get involved with the National Cycle Challenge this September (see below) and a Heathrow Bikefest.

Longer term, Sustrans and Heathrow will be drafting a cycle strategy in conjunction with local authorities, to link Heathrow’s existing cycling network with corridors running to Feltham, Chiswick, West Drayton, Hayes, Slough and Staines.

National Cycle Challenge – Love to Cycle (1-30 September)

The National Cycle Challenge is a fun, free competition to encourage your work mates to experience first hand joys and benefits of riding a bike. There are lots of fantastic prizes on offer to encourage you and your team.

People that work at Heathrow can get involved by registering for the airport’s team – “Heathrow Airport” – where they can then compete with riders from companies across the UK.

Taking part is simple, get cycling and log your miles for your team online at!

Heathrow’s bike purchase schemes and the Heathrow Cycle Hub

The Heathrow Cycle Hub is a dedicated one-stop shop for airport workers cycling or thinking about cycling to work – it also includes discounted bike purchase offers for Heathrow Airport Limited members. The Cycle Hub is in the same building as the Heathrow Academy on Newall Road, and stocks a range of bicycles, equipment and accessories.

You can get your bike serviced or repaired at the centre with free labour, plus 10% off all parts required for the service. The centre can also provide information and training to help you get the most out of your bike.

For more information, visit or contact the Cycle Hub via:

  • Email:

  • Telephone: 020 8990 9720

Stay up to date with all of the cycling events and news – register here

To stay up to date with the latest news and events from the Heathrow Cycle Partnership, please register your details and help us by answering some quick questions about your travel routine.

The sign-up survey takes no more than 5 minutes to complete and participants can also enter a monhtly prize draw to win a £20 M & S Voucher.

Click here to sign-up now.

More about Sustrans…

Sustrans is a UK Charity working to enable travel by foot, bike or public transport for more of the journeys made every day. They work with families, communities, policy-makers and partner organisations so that people are able to choose healthier, cleaner and cheaper journeys.

The charity, initially started as Cyclebag, was set up in July 1977 and is most well known for its development of, and continued work on, the National Cycle Network.

Small and medium sized businesses are the backbone of Britain’s economy. Throughout September, Heathrow has been teaming up with dozens of SMEs to showcase and celebrate their achievements and hopes for the future. Here we take a closer look at some of them and see how Britain’s busiest port is helping to unlock their home and global potential.


Parity is a technology company based in the Wirral on Merseyside whose work with Heathrow has enabled it successfully to move into new sectors.

The business started as a specialist provider to the medical industry and, through the parent company Parity Medical, provides technological solutions to leading healthcare companies. Thanks to its partnership with the Heathrow innovation team, it has now set up a fast-growing aviation subsidiary.

Working together with NEC and Heathrow, Parity Aviation developed a mobile display unit for use across Heathrow’s terminals. This provides live flight information and keeps passengers better informed during times of disruption.

“Heathrow has shown that it is able to deliver projects of this scale, while spreading the work and benefits to businesses up and down the supply chain.” Gary Walters, Business Development Director, Parity Aviation

Lion & Gazelle

Lion and Gazelle is a fast-growing business consultancy, providing operations transformation and programme management services.

Formed in 2009, with offices in Glasgow, Buckinghamshire and the North-West, Lion and Gazelle’s 50-strong team helps businesses improve the way they work and prepare themselves for growth. Among the main areas of its work is helping airports continue to offer the best possible services for passengers and airlines in the most efficient manner.

“The UK is already the world’s second largest exporter of commercial services. Heathrow expansion would enable SMEs like Lion and Gazelle to grow their business strongly both within the UK and internationally.”Stan Ahmed, Managing Director, Lion and Gazelle


Conigital is a technology start-up which develops innovative sensors and software platforms for an increasing number of sectors. It is part of a British consortium, including Heathrow and Birmingham City University, which has secured a £2.2 million project to bring state-of-the-art driverless cars to the streets of Birmingham.

The new driverless vehicles will be built by modifying Heathrow’s existing driverless pods – currently used to transport passengers between Terminal 5 and the business car park – to incorporate 3D imaging and improved navigational sensors.

Given that Heathrow is a large business and well recognised brand, working with the airport has certainly opened doors that would otherwise have stayed shut.”Monique Seth, Chief Executive, Conigital

Magic Mirrors

Liesel Corp discovered a niche in the market back in 2014 for full-length travel mirrors whilst working as a costume designer. After quickly taking the leap to develop a prototype, Liesel  launched her own business which is now growing strongly.

The Bristol based company is seeing increased global interest partly thanks to some high profile clientele, including USA Paralympian Katie Holloway in Rio de Janeiro. It will make its first TV debut in October featuring on the QVC UK Christmas gift special.

Did you know? Heathrow spent £56m directly with SMEs in 2015, which accounted for 30% of its total supply chain.

Liesel is actively working with UKTI to increase the business’ export potential with the American market particularly appealing. Magic Mirrors teams up with an independent distribution company that opens up economically viable shipping routes around the world for SMEs, most via Heathrow.

Enter our SMEptember competition today!

SMEs are a vital part of our supply-chain, contributing the materials and skills needed to construct and operate a world-class airport. We’ve made five SME guarantees, each designed to ensure British business of all sizes can make the most of expansion.

We’ve also launched a competition for one lucky SME to win a £5,000 development grant.

Over 7.34 million passengers travelled through Heathrow in the last month and set a new August record in the process, results released today have revealed.

Larger, quieter and more efficient aircraft helped drive the growth in passenger numbers, up 0.7% on 2015, with airlines deploying more new generation Airbus A380s, A350s and Boeing 787 Dreamliners at Heathrow.

Passenger growth with emerging markets was even more significant with the Middle East (+9.1%), Latin America (+5.8%) and east Asia (+5.1%) all seeing strong increases, providing further evidence of the hub benefits Heathrow provides.

Trade growth to emerging markets was also strong in August as a result with cargo to Latin America (+12%), the Middle East (+5.7%) and East Asia (+3.7%) increasing.

As the Government prepares its strategy to increase Britain’s global trade, it’s worth noting that Heathrow accounted for almost 30% of all UK exports by value outside the EU last year while Gatwick served only 0.2%.

Team GB heroes welcomed back at Heathrow!

On August 23, British Airways flight BA2016 touched down at Heathrow with many of Team GB’s successful athletes from the Rio Olympics on board. There were 92 medals on the flight, weighing a total of 46kg!

Heathrow CEO John Holland-Kaye commented on the results and the Olympic welcome, “We were delighted to welcome the golden heroes of TeamGB back from Rio. They have shown that Britain can be successful against tough international competition by backing our winners.”

“Britain should not accept bronze, when we could so easily win gold. So now is the time to back the winners in our economy and expand Britain’s biggest and most successful port, Heathrow.” Heathrow CEO, John Holland-Kaye

“We can get exporters, large and small, from all across Britain connected to the growing markets of the world, and it is urgent that we get on with it. That is why we are looking at options to connect Britain to growth quicker and cheaper.”


Heathrow has teamed up with the Federation of Small Businesses (FSB) to launch SMEptember, a month long promotion of UK SMEs, and a £5,000 grant competition! Throughout the month we’ll be showcasing great UK SMEs – starting with our first three below: Gourmets Choice, RubyBlue, and LC Energy Ltd.

Small and medium sized businesses are at the heart of the British economy, underpinning vital growth and job creation throughout the regions and nations.

It’s estimated that in the UK, SMEs account for over 99% of all private sector businesses, employ over £15 million people, and generate a combined annual turnover of over £1 trillion (Source: Department for Business, Innovation & Skills via FSB, 2015).

These businesses are also crucial for Heathrow with 30% of the airport’s supply chain being SMEs. The Heathrow Business Summit, now in its 20th year, is key to connecting SMEs to work in our supply chain with the next event in Leeds on September 29 (click here for more information on this year’s events).

Gourmets Choice

The Sutherland family began their business selling locally caught seafood to the villages around Portsoy in 1908 smoking Scottish Salmon, haddock, kippers and mackerel. Fast forward 100 years and 5 generations and the Sutherland Family continue to produce top quality seafood for customers in both the UK and abroad.

Gourmets Choice enjoy a very buoyant wholesale trade selling to upmarket luxury hotels and restaurants to busy bars, bistros and farm shops. Their aim is to access more international markets and currently use air freight via Heathrow to transport produce to India, Qatar, Saudi Arabia and the UAE.


Stuart and Barbara Hughes founded RubyBlue Spirits back in 2010 in County Antrim, Northern Ireland producing home made vodkas and fruit liqueurs. Their RubyBlue Premium Vodka is Ireland’s first potato distilled vodka and since first operations began have grown rapidly, being awarded varies international awards including the Global Vodka Master Gold, New York Wine & Spirit Silver & International Liqueur Master.

Currently Ruby Blue’s customer base is predominantly in the UK & Ireland, however, Stuart and Barbara have ambitious plans to enter the German, Italian, U.S. and Canadian markets. Small shipments and samples bound for Australia and North America frequently pass through Heathrow.

LC Energy Ltd

Managing Director Mark Lebus established LC Energy in 2007 by working with the Duke of Northumberland to convert low grade/value timber into biomass for the local market. Their proven track record in wood chip and wood pellet fuel supply and services to public, private and commercial sectors range from primary schools and care homes, to global hotel groups and international airports.

LC Energy have worked with Heathrow at the airports Energy Centre helping us with system designs and engineering services. The additional biomass heating network required with Heathrow expansion provides exciting further opportunities for both businesses.

CALLING ALL SMEs! Win a £5,000 development grant with our SMEptember competition

Heathrow has teamed up with the Federation of Small Business (FSB) to launch a competition for an SME to win a £5,000 development grant to help them expand and grow. For more information and to enter click here.

Heathrow has teamed up with the Federation of Small Businesses (FSB) to launch SMEptember, a month long promotion of UK SMEs, and a £5,000 grant competition! Heathrow has also launched a series of commitments to guarantee SME involvement in future work at the airport.

The commitments are the latest output from the long-standing collaboration between Heathrow, the Federation of Small Businesses (FSB) and Chambers of Commerce across the country, to increase the number of SMEs who benefit directly and indirectly from the economic opportunities provided by the UK’s only hub airport.

It is hoped that this current initiative, #SMEptember, will further promote the value SMEs provide to supply chains and trade across the country.

Heathrow’s five SME guarantees are:

  • Develop the successful Heathrow Business Summits across the UK. These bring together SMEs with Heathrow’s procurement team and the airport’s principal suppliers.

  • As a signatory to the Prompt Payment Code, ensure suppliers are paid on time and ensure this practice flows down through the airports supply chain into SMEs.

  • Establish a new Innovation Networking Forum to reach out to SMEs and start-up organisations in the innovation and technology sector.

  • Offer SMEs access to the millions of international passengers at Heathrow, by brokering deals between stockists and World Duty Free and other retail tenants.

  • Establish a grants programme offering awards up to £2k for SMEs to spend on travel and trade missions to help SMEs reach new markets.

#SMEptember comes as the airport prepares to celebrate 20 years of its successful Business Summit (click here for more information), which give SMEs throughout the UK the opportunity to get a foot in the door and capitalise on the business opportunities available through Heathrow’s supply chain.

During that time Heathrow has spent billions on capital development projects across the airport including building brand new terminals 2 and 5, and Heathrow’s use of SMEs has risen, so that they now make up a third of the airport’s Tier 1 supply chain.

SME comp

Click here to find out more about our SMEptember competition!

SMEs from around the UK to be showcased online during SMEptember…

Over the next month, Heathrow and FSB will showcase the work of SMEs from across the UK via social media channels – including examples such as Gourmets Choice Ltd in Portsoy, Scotland, a 5th generation family owned and managed company producing smoked salmon for the past 108 years and LC Energy Ltd in Guildford, which develops renewable energy products.

FSB National Chairman Mike Cherry said, “We’re delighted to partner with Heathrow on SMEptember in the launch of the SME guarantees and to celebrate the great ingenuity of UK small businesses – not least in helping to build Heathrow. FSB has long campaigned for smaller business to have better access and support to allow them to bid for large infrastructure projects – both as suppliers to larger contractors, and for direct delivery of specific parts of the project”.

“A cornerstone of our support for Heathrow expansion as recommended by the Airports Commission is the guarantee that smaller firms will play a big role in this process when the project is finally given the green light.” – Mike Cherry, FSB National Chairman

Heathrow Procurement Director Ian Ballentine said, “For us at Heathrow – SMEs are the often unseen and untold success stories that make up our supply chain. We know the crucial role they play in building the world-leading infrastructure here at the airport and how they use that work to provide jobs and growth in their own regions and communities.”

Businesses from around the UK helped build Heathrow’s newest Terminal – Terminal 2 | The Queen’s Terminal.

“Working effectively with SMEs is key to a sustainable supply-chain. We know from our experience that SMEs bring innovation and great ideas to airport design and passenger service. Expanding our Business Summits and opening the door to innovation will guarantee SMEs across the UK have access to works and services via our strategic partners.

It’s estimated that in the UK, SMEs account for over 99% of all private sector businesses, employ over 15 million people, and generate a combined annual turnover of over £1 trillion (Source: Department for Business, Innovation & Skills via FSB, 2015).

The competition: A £5,000 development grant up for grabs…

The £5,000 grant competition will run from 1 September until 27 September and is open to all UK SMEs*.To enter, businesses need to, in 500 words or less, describe their business and what they would do with the development grant.

The competition will be judged by a representative each from FSB, Enterprise Nation, North East Chamber of Commerce, and Heathrow.

Click here to find out more.


By Heathrow

Published 1st September 2016