Heathrow: Britain’s Busiest Airport, Episode 1 (Series 2)


By Heathrow

Published 31st May 2016

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Last night ITV’s Heathrow: Britain’s Busiest Airport series 2 launched with 3.7 million viewers tuning in! From the airport’s furry animal passengers, to fog delays, rare cargo, security, and Emirates luxury lounge facilities – there was something for everyone! Read about the highlights and check out our extra content, below.

Opening the show was a look at a Pakistan International Airlines (PIA) flight from check-in to take-off with many viewers surprised to learn of their 50kg baggage allowance – and left wondering what people were packing!

With one male passenger not boarding in time, the entire flight had to be delayed to remove their baggage from the flight before it finally departed. While the passenger eventually arrived, the delay had already cost the airline thousands in fines to the company that manages airport slots (not Heathrow).

NATS Air Traffic Controller Gavin was next up explaining the unique challenges Heathrow presents as the busiest two-runway in the world and how his job requires a unique skillset – not a Harvard education (find out more about NATS and what it’s like to be an Air Traffic Controller, here).

Heathrow’s engineers were then on the march to keep things moving in Terminal 2 following difficulties with security lane equipment.

Fog and how it affects operations at Heathrow featured as the next topic with rising Heathrow stars Passenger Services Manager Callum Riseley and Airfield Safety Officer Chris Simpson explaining the challenges in each of their areas posed by bad weather. Nicknamed “Harry Potter” by his work friends, Callum is only 22 and already a manager of two terminals at Heathrow (Read more about Callum here)!

Next up was the cute, the cuddly, and the furry animals of the Heathrow Animal Reception Centre! Animal Welfare Officer Vicky Howell helped reunite a female passenger with her two beloved pet dogs in the first big “awww” moment of the series while also explaining the Centre’s role.

Without a doubt social media users favourite moment of the night was what came next…

While many are more concerned about ensuring their passport and tickets are on their possession for a flight…less are concerned about the contents of their toolbox! The moment Experienced Terminal 4 security guard Shahid Saleem came across a male passenger who has packed a hammer and power drill in his carry-on luggage set Twitter alight.

For the record – we can confirm you cannot take this type of equipment in your carry-on luggage. Full information on security and baggage restrictions can be found here.

Last but not least, veteran WFS cargo handler “Mick the Hat” as the documentary looked at the often untold story of Heathrow – cargo. The airport is the UK’s busiest port by value with over £100bn of goods travelling via Heathrow each year – more than Felixstowe and Southampton combined.

WFS cargo handler Mick the Hat was popular among viewers – with one Twitter user likening him to Ronnie Corbett.

Mick and the WFS team help transport a rare British racing car while listing the wide variety of items they see transported through Heathrow! As an example, over 50,000 tonnes of salmon are shipped out from Heathrow each year (see more export facts and figures, here)!

A look ahead to Episode 2 (6 June)

Enjoy Episode 1? Next week’s episode has even more behind the scenes stories including more from on the airfield itself.

American Airlines check-in and maintenance teams, bird-scaring on the airfield, a new British Airways aircraft and route, as well as alpacas all feature in Episode 2!

We’ll have plenty of extra content right here at yourHeathrow PLUS we’ll be launching an exciting competition for viewers thanks to our friends at American Airlines!

During episode 3 we’ll also be launching our second #Votemeairside competition.

Keep an eye on @HeathrowAirport and #BritainsBusiestAirport to stay up to date!

To celebrate Heathrow’s 70th anniversary, Joanna Lumley today revealed the final in a series of 70 unique plaques, which are on show around the airport, each representing an iconic moment of British culture from the past 70 years.

  • Joanna Lumley celebrates Heathrow’s 70th anniversary by unveiling the final plaque in a series of new installations

  • The plaques feature some of the world’s most influential figures, from the Beatles to Her Majesty the Queen and the England rugby team

  • Heathrow has hosted over 20 million flights and over 2 billion passengers since 1946

  • Heathrow and Qantas launch 70 flights competition

Heathrow has played host to some of Britain’s most memorable moments, from the Beatles return to the UK as global superstars in 1964 to thousands of screaming fans, to the England rugby team’s arrival back onto their home turf as World Champions in 2003.

Heathrow also welcomed the world’s largest passenger plane in 2008 with the arrival of the Airbus A380, while in 1952, Her Majesty the Queen stepped onto sovereign soil at Heathrow for the very first time as the reigning monarch.

Joanna Lumley’s Heathrow story…

Joanna Lumley, who also turned 70 this month, was at the airport to unveil a plaque that commemorates her journey from Heathrow to Nepal in 2009 to campaign for Ghurkhas who fought in Britain to be able to settle here.

Joanna Lumley, said; “It’s such an honour to be here to celebrate the 70th anniversary of Heathrow, an airport that has played host to some of the world’s most amazing journeys.”

“I have travelled through Heathrow for work, pleasure and for trips close to my heart, with my travels to Nepal being some of the most precious moments of my life” – Joanna Lumley

John Holland-Kaye, Heathrow CEO, said, “We’re very proud of the role the airport has played in millions of people’s lives as well as the economic success of the UK. This is an occasion for everyone to celebrate how Heathrow’s global connections have influenced our nation and to recognise the possibilities of those journeys yet to come.”

“Over the last 70 years Heathrow has also seen over 2 billion passengers pass through the airport and today over 75,000 dedicated people come to work to ensure the best possible experience for travellers. We’re all very excited about what the future of Heathrow will bring”. Heathrow CEO, John Holland-Kaye

70 Qantas flights to celebrate 70 years!

This summer, Heathrow will also be marking its 70th anniversary and long-standing relationship with Qantas by offering 70 flights to Sydney, Australia for free. To be in with a chance of getting your hands on one of 35 pairs of tickets available*, share your personal Heathrow story at http://stories.heathrow.com.

Markus Svensson, Qantas Regional General Manager, UK, Europe, Middle East and Africa said; “We’re thrilled to be partnering with Heathrow at this very exciting time for the airport. Qantas has held a fantastic partnership with Heathrow for almost 70 years and we’re proud to be able to offer 70 passengers complimentary flights to Sydney*, as a celebration of the past, present and future of air travel.”

Since the UK’s busiest airport opened its doors in 1946, over 20 million flights have taken off from Heathrow flying over 2 billion passengers across the globe. New York, Dublin and Dubai have been the most commonly visited cities from Heathrow over the past 70 years, with airlines now flying to over 80 destinations across the globe from the airport.

What are the 70 moments commemorated?

Starlight (pictured) became the first aircraft to take flight from Heathrow (then known as London Airport) on 31 May 1946.

From David Beckham to Barack Obama, Princess Diana and Tim Peake – a wide range of historical journeys are commemorated in our 70th anniversary plaques. Find out where they are below:

Share your Heathrow story and enter for your chance to win a range of prizes via stories.heathrow.com.

To read more about our history, click here.

*Terms and Conditions apply – please see stories.heathrow.com for more details.

Heathrow is the busiest two-runway airport in the world, welcoming around 1,300 combined take-offs and landings each day. With safety, weather, scheduling, aircraft technology, airspace and noise reduction factors all to take into account, landing an aircraft at the UK’s busiest airport isn’t as simple as it seems.

Efforts to limit noise mean that fewer people are affected by noise today than at any time since the 1970s, however, noise remains an issue for people living near or under the various flight paths used for take-offs and landings at the airportOn average there are around 650 arrivals into Heathrow each day with planes arriving into Heathrow from 04:30.

Holding stacks

Because Heathrow is so busy, most planes coming into land at Heathrow wait in ‘holding stacks’. The stack acts as a waiting room, allowing NATS air traffic controllers to efficiently organise planes for landing. There are four stacks around Heathrow called Bovingdon, Lambourne, Ockham and Biggin. The UK Government sets their locations and they have been in the same places since the 1960s.

Once the planes leave the holding stack they are directed by NATS air traffic controllers to the final approach into Heathrow. The controllers sequence the planes from all four stacks into a single stream of traffic and guide them safely onto one of Heathrow’s two runways.

There are no set routes for planes moving from the holding stacks to the final approach for landing and so the position of aircraft in the skies will vary from day to day. Factors such as how busy the stack is, weather conditions, or the position of other aircraft on route into Heathrow will impact how aircraft are sequenced by air traffic controllers to leave the stack and make their way to the final approach. However, the overall patterns have remained similar for many years.


Continuous Descent Approaches

An arrivals procedure known as ‘Continuous Descent Approaches’ has been in operation at Heathrow for many years. This procedure involves aircraft maintaining a steady angle of approach when landing at the airport, as opposed to approaches which involve prolonged periods of level flight. The intention of a CDA is to keep aircraft higher for longer, thereby reducing arrival noise.

We report daily on our Operational Data website the percentage of arrivals that performed Continuous Descent Approaches. On average around 85% of aircraft coming into Heathrow use CDA and this is consistent with previous years.

Final approach

The final approaches into Heathrow’s runways are fixed flight paths that extend about 29 miles from the end of each of the airports two runways. Aircraft follow a radio beam known as the Instrument Landing System (ILS).

There is one beam aligned with the centrelines of each of the runways (northern and southern) to ensure aircraft approach in a straight line as they come into land, consequently these fixed approach paths haven’t moved.We’ve recently begun a process of replacing the ILS antennae at the end of each runway with new enhanced systems known as eILS.

Heights of arriving aircraft

Once aircraft reach the final approach they cannot lose too much altitude as they need to be at a certain height when they join the final approach into Heathrow. The angle of landing for the final approach is set at 3° and as a result aircraft will be at a set height for distance from the runway.

There are rules laid down in the Airport’s AIP (Aeronautical Information Publication) which states that the minimum height at which aircraft can join the ILS during the day (between 6am and 11pm) is 2,500ft which approximately 7.5 nautical miles from Heathrow. At night (11pm to 6am) they must be no lower than 3,000ft at 10 nautical miles from Heathrow.

As the ILS beam extends about 29 miles out, aircraft can join the final approach at any point after the distances mentioned above. However, this will vary depending on how aircraft are sequenced each day by the controllers.

To test whether the implementation of steeper approaches of up to 3.5 degrees at the airport is possible, Heathrow ran a steeper approach angle trial between September 2015 and March 2016. The trial tested an approach angle of 3.2 degrees and the results are now being analysed with a final report due later on this year.

Night flights

Heathrow is heavily restricted by the Government in terms of the numbers and types of aircraft that are allowed to operate between 23:30 and 06:00.

Between 11:30pm and 6am Heathrow is restricted to 5,800 night-time take-offs and landings a year. There is also a night quota limit, which caps the amount of noise the airport can make at night.

IMAGE AND LINK: Did youk now Heathrow welcomed 80 million passengers in the 12 months to 10 December 2018? A first in the airport's history. Click here to find out more.

Around 80% of the night flights at Heathrow are between 4.30-6am with on average around 16 aircraft arriving each day between these hours. Heathrow also has a voluntary ban in place that prevents flights scheduled between 4:30am-6am from landing before 4:30am.

We also do not schedule any departures between 11pm and 6am.

Late running arrivals and weather affects

Unfortunately sometimes extreme weather conditions have an impact on our operations which can mean that the spacing between arriving aircraft has to be increased for safety reasons.

Heathrow is getting quieter. Despite double the number of aircraft movements since the 70’s, noise has reduced almost 10 fold.

The knock-on effect of this means that the normal schedule is significantly impacted, therefore in order for us to recover from this disruption, some arrivals are allowed to land later than usual. In exceptional circumstances like this, we have to be granted dispensation by the Department for Transport (DfT) in order to operate flights during these hours.

On occasions, planes can also be delayed coming into land at Heathrow due to weather conditions or issues at the airport they are flying from.

This article has been taken from Heathrow’s dedicated noise website which can be found at www.Heathrow.com/noise.

Want to test your knowledge of Heathrow operations? Visit our Quizzes section.

Like this article? Why not find out more about how everything works at Heathrow via our “Operations Explained” section.

The Heathrow Animal Reception Centre (HARC) features in ITV’s Heathrow: Britain’s Busiest Airport series 2 with a number of cute and cuddly animals making an appearance – including Llamas! We’ve taken a closer look at centre, its role, and the numbers behind it all!

Heathrow Animal Reception Centre (HARC) is the Live Animal Border Inspection Post (BIP) for Heathrow airport. The centre is run by the City of London Corporation.

For more than 30 years HARC has been a world leader in the care of animals during transport. They receive and care for millions of animals including fish, reptiles, zoo animals and pets.

Last year alone 16,000 dogs and cats, 400 horses, 200,000 reptiles, 2000 birds and 28 million fish arrived at HARC!

HARC’s main responsibilities:

  • Collecting animals from the aircraft and bringing them back to the Animal Reception Centre;

  • Checking dogs, cats and ferrets paperwork for compliance when imported under The Pet Travel Scheme;

  • Checking animal shipments are packed according to International Air Transport Association (IATA) requirements;

  • Providing temporary accommodation for animals transiting through Heathrow;

  • Upholding all EU and UK regulations relating to animal movement;


Want to know more about what it’s like to work at HARC? We’ve profiled two of their handlers – Will and Mel!

To find out more about HARC visit their website and follow them on Facebook and Twitter!

At 22, Callum Riseley (pictured, right) is one of the rising stars at Heathrow, having already assumed a role as a Passenger Services Manager. Heathrow’s “Harry Potter” features in ITV’s Heathrow: Britain’s Busiest Airport, Series 2 as he keeps the airport moving during fog delays.

What is a day in the life of your job really like?

Callum: Unpredictable! My role oversees the end to end passenger journey in two terminals at Heathrow. In each terminal I have a team of Passenger Experience Managers on shift who are responsible for working with the various stakeholders in their area to deliver a world class passenger experience.

Where there are any deviations to the daily operational plan, my team are responsible for minimising the impact on the passenger. My team will also respond to any incidents in their area, however I will be the point of escalation and decision maker for any major incidents.

Working across two terminals there is always something going on. Some days I can spend six hours out in the airport dealing with issues. Sometimes it’s nice to get a quiet day to catch up on admin.

How did you end up working at an airport?

I started out as a Security Officer at London Stansted Airport at the age of 17 and then at the age of 18 I became a Security Manager on a development programme. I left Stansted and became a Customer Service Duty Manager at British Airways which is a role I thoroughly enjoyed.

Heathrow Terminal 2

I left British Airways to take up a new challenge at Heathrow Airport Limited during the opening of the new Terminal 2 as I was keen to be part of such an exciting moment in Heathrow’s history. I spent a short while working as a Security Manager in the new Terminal 2 before being promoted to a role in Heathrow’s new operational control room, the Airport Operations Centre. My role in APOC was Security Flow Manager, which involved monitoring the security performance across all terminals and supporting local teams by moving resource to meet demand and improve the passenger experience.

In September 2015 at the age of 22 I took up a new challenge working as a Passenger Service Manager – Operations in Terminals 2 and 3.

Hardest part of your job?

During disruption, working across two terminals quickly becomes a challenge to keep on top of what’s going on. It helps that I have a good team around me for support.

Best part of your job?

Making a difference to passengers and helping to influence how people see Heathrow.

Favourite thing about working at Heathrow?

Meeting people from all walks of life. I studied languages and am currently studying for a degree in my spare time, so I like to practice with passengers (speaking German and Spanish). I now have friends all over the world from working at Heathrow.

Heathrow is a really exciting place to work as no two days are ever the same and you never know what to expect when you arrive at work! There are so many fantastic opportunities at Heathrow to grow your career and develop yourself. The team at Heathrow are so supportive and I have met some amazing people who have helped me my progress my career.

Callum Riseley, Heathrow

Heathrow is a really exciting place to work as no two days are ever the same and you never know what to expect when you arrive at work! There are so many fantastic opportunities at Heathrow to grow your career and develop yourself. The team at Heathrow are so supportive and I have met some amazing people who have helped me my progress my career.

Other members of my family work at Stansted so aviation is also a big part of our family!

Your favourite moment while working at Heathrow?

Being part of the opening of T2 was a huge moment. It was a great success and made me proud to be part of such a great exercise in team building!

Where do you live?

Ealing. Originally from Colchester.

What was it like being filmed for the documentary?

Enjoyable but strange when you forgot that you had a camera there. People were reluctant to talk to me with a camera in tow which was hard during fog trying to inform passengers about the delays the weather had caused.


Travelling, music festivals, studying and languages, flying, and football – I’m a big Arsenal fan.

Favourite film/TV show?

Taken and House of Cards respectively.

Vicky Howell gets to deal with Heathrow’s cutest passengers – animals! As an Animal Welfare Officer at the Heathrow Animal Reception Centre Vicky has one of the best jobs at the airport so we caught up with her to see what it’s really like! Enjoy!

How long have you worked at Heathrow Animal Reception Centre?

Vicky: Two years and eight months. I’m still a newbie relative to many people who have worked here – some since it opened!

What’s a day in the life of your job really like?

It really depends on the day as it’s so varied here! You can be doing anything from picking up animals at the airport, to checking animal welfare, ensuring paperwork is all up to scratch, or animal husbandry for some of our permanent reptile residents.

What’s the hardest part of your job?

When you have to inform owners that their animals have to go to quarantine. Thankfully it doesn’t happen too often but often people aren’t prepared and understandably get upset.

What’s the best part of the job?

Reuniting people with their pets! Seeing happy people and animals. I also really like the variety, there’s not many places where you can see so many different species of animals in one place. Even with the more common animals like dogs, you see so many different breeds.

What’s your favourite thing about working at Heathrow?

It’s interesting to see and get close to so many different planes, and not many people get to drive around an airport either!

Your favourite moment whilst working at HARC?

It’s really hard to pick just one moment, probably more generally it’s the fact that there’s so many different aspects of the job. For example, going to see a lady who was carrying caterpillars through!

What was it like being filmed for Heathrow: Britain’s Busiest Airport Series Two?

IT is a bit strange because you don’t necessarily feel like you’re being filmed, but it just adds something extra to the day!

Do you have any pets of your own?

No, because I’ve just bought a new house, so as much as at HARC I can work with lots of animals, I wouldn’t want to be getting home and having to clean up after more. One day in the future I would like a pet, but at the minute I definitely get my fill of animals from work.

What sort of hobbies / interests do you have outside work?

Well, now that we have a new house I think it will be decorating and DIY! Although I do like to watch anything with David Attenborough in.

Find out more about the Heathrow Animal Reception Centre, including the fun facts behind it all, here.

Berkshire local and T4 Security Officer Shahid Saleem has worked at Heathrow for almost 10 years. In ITV’s Heathrow: Britain’s Busiest Airport Series 2 Shahid features as he helps a passenger through the security screening process.

We caught up with Shahid (pictured, right) to find out more about him and his career at Heathrow.

What’s a day in your job really like?

Shahid: I like coming to work everyday on time and we’ll dressed to look the part and work in a team to provide security for passengers. Do my part try and have a laugh with my colleagues and at the same time staying serious as my job is. Count down the hours minutes till the end of my the shift, go home and relax, that’s if the kids let you…. That’s pretty much my daily routine.

Hardest part of your job? Best part?

The hardest part of the job is making sure you always alert and vigilant, looking out for sometimes the smallest of things. Can get very busy at times. You could be doing one thing and hear something or see something of the corner of ur eyes that alerts you. Criminal behaviour, unattended luggage, mentally impaired passengers, small children, suspicious items so many things to name can make it difficult.

The best part of working at Heathrow is walking around the airport patrolling different areas to make sure everything is safe. There’s always something happening at Heathrow so in many ways it’s like a TV soap opera.

Favourite thing about working at Heathrow?

It’d have to be working with so many different people and meeting different passengers. If I can put a smile on someone’s face or make their journey easier and enjoyable then that’s fantastic to me. It may sound cliched but I love my job and always have done; I don’t get tired of it and I’m always looking forward to coming in to work. Like anything in life, you have your good days and your bad – but I tend to have a lot more good days!

What do you do with your spare time?

In my spare time I love baking with my 3-year-old daughter – who I couldn’t be prouder of! We often spend hours in the kitchen with my little girl normally getting her way with what’s on the menu. By the end of the process the kitchen is normally in a proper state – at which time I normally try and get out of the kitchen and leave it to her mum!

I often joke that I’m slowly, and secretly, trying to make my daughter into a master baker so we can at some point open our own bakery – though that’s probably more my dream then hers!

Favourite film/music?

I’m a big star wars fan, so all the star wars films. If only I had Jedi powers at work, my job would be so easy.

I’m not big on music… only when it’s boogie time with my daughter at which point we put the volume up to the max and dance till we drop.

Favourite moment ever, was meeting my favourite actor Amitabh Bachan for the first time. He’s a big Bollywood actor and I used to watch his films as a kid, so meeting him in person, shaking his hand, getting his autograph and a cheeky photo with him was amazing.

Shahid Saleem, Heathrow

Your favourite moment while working at Heathrow?

Favourite moment ever, was meeting my favourite actor Amitabh Bachan for the first time. He’s a big Bollywood actor and I used to watch his films as a kid, so meeting him in person, shaking his hand, getting his autograph and a cheeky photo with him was amazing.

What was it like being filmed for the documentary?

Being filmed was nerve racking but loved every moment of it. It was a really great experience and something I’d never done anything like before. We all had a great time, it was fun.

Bad weather of any type can create flight delays for arriving and departing aircraft at any airport around the world. Due to Heathrow operating at 98% capacity, the effects of fog on flights can be more noticeable than most airports so we’ve taken a look at why and what happens as a result.

Why does fog cause delays?

When there is reduced visibility, drivers have to leave more space between them and the car in front. The situation is no different with aircraft. And if there is more space between planes, not as many planes can land or take-off each hour – which can mean delays and cancellations.

Why can other airports cope with fog but Heathrow can’t?

The vast majority of airports have spare runway capacity so aircraft can be spaced out more during fog without causing delays and cancellations. Heathrow is unusual in that it operates at 98% capacity, with a plane landing or taking off every 45 seconds. Without taking preventative action, spacing flights out more during fog inevitably causes delays and cancellations because there is simply no room to accommodate the delayed flights.

What is the normal gap between planes and how does that change in fog?

It depends on aircraft type – bigger planes have to have bigger gaps behind them than smaller planes due to the vortex left in the air. Generally speaking, arriving aircraft are spaced around 3miles apart. In low visibility that increases to 6 miles.

Why does the spacing have to be increased in low visibility when there is so much advanced technology available?

Although aircraft are equipped with technology that enables them to fly through fog, the issue rests with safe manoeuvring on the ground. In low visibility protocols (LVPs) the preceding aircraft has to be allowed to land and clear the runway before the following aircraft is given landing clearance. Aircraft are also more widely spaced when manoeuvring or taxiing at the airport.

When LVPs are in use at Heathrow the spacing on approach is increased from a minimum of three miles to 6 miles to ensure that aircraft have cleared the runway before the following aircraft is given landing clearance.

Did you know? Heathrow has almost 1,300 flights (arrivals and departures combined) a day. Find out more about how Heathrow operations work via the links at at the bottom of this article.

Why cancel flights in advance?

Cancelling flights in advance introduces space into the schedule and aims to reduce disruption for passengers by:

  • Allowing airlines to rebook passengers onto un-allocated seats on other flights, significantly reducing the number of passengers that cannot travel that day

  • Giving passengers clear information about the status of their flight so they can rebook from home or their hotel

  • Helping to avoid flights being cancelled at short notice, significantly reducing the chances of people staying at terminals overnight

Who decides which flights to cancel?

When severe disruption at Heathrow is expected, a decision may be made to reduce the flight schedule in advance. This decision is made by a group comprising representatives from Heathrow, NATS and the airlines and they will collectively agree how much the schedule will be reduced by in order to introduce the necessary slack into the system. The airlines will then decide which of their flights to cancel.

ITV have announced a new 3-part series of Heathrow: Britain’s Busiest Airport beginning with the first episode on May 30! Viewers will be treated to a behind the scenes look at everything from passenger service managers, to aircraft, police, and even animal handlers!

The below has been issued by ITV describing episode 1.

A new season of the documentary series that goes behind-the-scenes at Britain’s biggest and busiest international airport; Heathrow. This episode explores the unexpected divisions of Heathrow such as their own dedicated police force, paramedics and animal reception centre.

Airline employees face the common dilemma of missing passengers on a departing flight and search through the departure lounge before they incur large penalties. Air traffic controllers attempt to ensure a smooth run of departures and arrivals which occur every 45 seconds.

PC’s Claire and Steve cooperate with airport staff to detain two individuals attempting to board flights who are wanted for arrest. While Heathrow’s security officers share an interesting insight into the obstacles they face when searching 200,000 carry-on bags a day.

Veteran Demi assists new Terminal Manager Callum as they manage a major weather disruption at the airport during one of their busiest weeks of the year. The airside safety team are on high alert as more than 50 flights are cancelled, and the added pressure of ensuring safe departures and arrivals falls to them as the pilots struggle to conduct basic manoeuvres.

Heathrow’s own vets show us the strict regulations they must abide by when allowing animals into the country as two dogs from Kenya are eager to be reunited with their owner as she relocates back to the UK.

A look at the Emirates Premium Lounge shows no expense is spared in ensuring customer satisfaction with countless bottles of champagnes as passengers have spent up to fourteen times the price of economy flights. While in Heathrow’s cargo warehouse, an extravagant delivery is being prepared for a flight to the USA.

— Ends —

Competitions, more stories, extras…and how you can get involved

Here at yourHeathrow we’ll be celebrating ITV’s new series by providing extra content on the people, aircraft, airlines and animals that feature – as well as Heathrow in general! We’ll also be running two big competitions – so stay tuned to our Twitter account @HeathrowAirport for more details.

You can get involved with the series and conversation online using #britainsbusiestairport!

You can get involved with the series and conversation online using #britainsbusiestairport!

FLASHBACK: Britain’s Busiest Airport, Series 1

While you’re here, why not take a look back at the highlights, the people, and our special features on the airport via our Britain’s Busiest Airport section. Click here, to go there now!

ITV’s Heathrow: Britain’s Busiest Airport, Series 2 episode details:

  • May 30: Episode 1, 9pm-10pm

  • June 6: Episode 2, 9pm-10pm

  • June 13: Episode 3, 9pm-10pm

Heathrow yesterday took to the road and launched its election-style manifesto pledges at events across the UK. With the support of regional business, community and political leaders the day was a resounding success. We look here at the day’s events in more detail and how it highlights clearly to the government that only Heathrow expansion will deliver for every nation and region of Britain.

It was an early start for the Heathrow team as the launch kicked off with a breakfast briefing to business leaders in Reading. Our CEO John-Holland Kaye was on hand to announce the five pledges that an expanded Heathrow will deliver:

  • Help Britain’s economy grow stronger, Creating up to 180,000 jobs and 10,000 apprenticeships across the UK

  • Let our country stand tall, connecting business with up to 40 new long-haul destinations across the globe.

  • Meet tough environmental and noise limits, enforced by new independent regulators.

  • Improve connectivity, with better air, rail and coach connections to from Heathrow to every major town – North, East, South and West

  • Secure a lasting legacy for future generations, enabling our children to compete in the global race.

The briefing was a big success and during a question and answer session business groups large and small reinforced their continued support to Heathrow and how expansion remains the best option for British business.

Becoming a better neighbour…

Afterwards it was a quick drive back towards Heathrow to Colnbrook Primary School to highlight the importance we are placing on improving our engagement with local communities. The friendly staff and children gave the team a warm welcome and emphasized steps Heathrow has already taken at becoming a better neighbour such as offering noise insulation to schools around the airport and on the flight paths.

While we kick started the day in the Thames Valley, our supporters in Merseyside and the East Midlands were preparing to highlight that a decision for Heathrow was important not just to the South-East but to communities and businesses in the Northern Powerhouse.

In Liverpool, Heathrow chairman Lord Deighton outlined the benefits of an expanded Heathrow to stakeholders at Liverpool John Lennon Airport, which included a tour of the airport and photo opportunity. The event received considerable local media attention and was attended by local political figures including Major of Liverpool Joe Anderson and MPs Louise Ellman and Luciana Berger.

Following on from the events in Liverpool, Lord Deighton moved to Severfield steel plant in Thirsk where our commitment to buy British steel was positively received by local MPs, executives from Severfield and young apprenticeships.

The afternoon events were focused in the East Midlands where CEO John-Holland Kaye met with executives, apprenticeships and chamber members at Laing O’Rourke. This highly successful manufacturing business has supported hundreds of local jobs and it was a suitable place to relay the message of how important Heathrow expansion is on the construction related supply chain up and down the country.

Heathrow successfully delivered a strong and coherent message yesterday with the thanks to our supporters right across the country. The manifesto commitment to Britain follows our announcement earlier this month that we plan on meeting all the Airport Commissions recommendations should permission be given to expand. The time is now for the government to make an important decision in the national interest and back Heathrow.


By Heathrow

Published 24th May 2016