Your Pass to Heathrow’s Luxurious Lounges


By Heathrow

Published 29th April 2015

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No matter which boarding pass you hold, every passenger can add a touch of luxury to their journey with a visit to one of our lounges. Escape the crowds and find a quiet space to work or relax – no matter who you’re flying with.

Along with the various amenities included with entry, many of the lounges also give passengers the option of adding spa services, private resting suites, and shower facilities to their experience.

For an entry fee, you can ensure your holiday starts well before you take off, or that you arrive refreshed and ready for whatever your onward journey might have in store!

Aspire Lounge- Terminal 5 Departures

Terminal 5 passengers, rejoice! You have been asking for a paid-entry lounge, and we’re pleased to announce the wait is over. The new Aspire Lounge in T5 welcomes passengers to a luxury escape covering 4,000 square feet. Adjacent to Gate A18, the lounge is bathed in light from T5’s soaring windows, offering spectacular runway views. Open from 5:00am to 11:00pm seven days a week, passengers can indulge in a British-inspired complimentary menu, refreshments and a carefully curated wine list while kicking back in comfort.

Those looking to catch up on work and stay connected can utilise complimentary high speed WiFi and charging posts.

Other amenities (for an additional fee) include:

  • Private Rest Pods, where guests can recline, watch television and recharge in private – ideal for connecting passengers.

  • Shower facilities

  • The Bliss Spa, offering a specially-designed menu for our passengers, including a range of facials, manicures and pedicures. All treatments are available as refreshing 20 minute express or luxurious 40 minute appointments (open 06:00 – 20:00 daily)

Three hours’ lounge entry can be pre-booked online for £35, or £40 if purchased on the door. To find out more and reserve your Aspire lounge visit, visit

Plaza Premium Lounge- Arrivals and Departures, Terminal 2 & Departures Terminal 4

The Plaza Premium group launched its European flagship in Heathrow Terminal 2 last year with lounges in both the arrivals and departures areas.

T2 Departures: The luxurious and tranquil design ensures passengers escape into a relaxing oasis before boarding their flights. Lounge entry can be pre-booked or purchased upon arrival, in increments of two, five or 10 hours’ access.

Lounge access includes a generous selection of freshly-made food and drinks, including hot savoury selections, an assortment of cold salads, desserts, freshly baked bread and pastries. Soft drinks, coffee, and a selection of alcoholic beverages are also included.

The spacious lounge is cleverly divided between dedicated areas for those who wish to rest, work, or dine. Be sure to take advantage of the free WiFi and charging stations, watch some TV, or cozy up in a plush chair with complimentary newspapers and magazines.

For an additional fee, lounge guests also have access to the Wellness Spa with services designed by British organic spa brand Ila. The spa menu has been created with onward travel in mind, so you’ll be sure to emerge refreshed and ready for your next adventure.

Other amenities available for purchase include private resting suites and showers.

T4 Departures:

Much like the T2 lounge, the new T4 departures lounge experience provides a luxurious start to your journey, complete with sweeping views of the airfield!

T2 Arrivals: Located in the landside arrivals area of T2, the Plaza Premium arrivals lounge is the perfect space to spend some time refreshing and relaxing before travelling onward in the UK. Offering many of the amenities of the Departures lounge, passengers arriving early in the morning may be particularly interested in the shower and wellness facilities.

The T2 Departures lounge is open 5:00-23:00 daily

The T4 Departures lounge is open 5:00-22:30 daily

The T4 Arrivals lounge is open 5:00-22:00 daily.

Entry: from £35 (2 hours)

Our recommendation: Book online before you go, as availability for these very popular lounges tend to fill up quickly!

To reserve your Plaza Premium Lounge visit and for more information visit their website

No. 1 Traveller Lounge- Terminal 3 Departures

The No. 1 Traveller Lounge offers passengers a range of amenities to start your journey comfortably, with the added bonus of panoramic runway views!

Some special features include a cinema, game room, a quiet resting room for those who wish to take a nap (just be sure to set your alarm!), and complimentary use of showers. It’s a great option for families, as there are plenty of separate areas for the little ones to stay entertained!

Lounge entry includes a wide selection of items from the pantry table, hot and cold beverages, as well as one made-to-order hot dish from the seasonal menu. Drinks from the bar, including wine, beer and spirits, are also complimentary.

Champagne and cocktails are available for an additional charge.

The impressive travel spa offers an extensive menu by Dermalogica, including a range of massages, facials, waxing, and nail treatments.

Those wishing to rest in the comfort of their own suite can also reserve a private bedroom.

The lounge can be accessed three hours before your flight time. Entry costs £30 per adult*, £15 per child (aged 2 – 11) and infants go free, when booked online.

For more information and to book your lounge pass, click here

Opening hours: 04:30-22:30

Spa hours: 06:00-22:00 * Surcharges of £5 and £2.50, for adults and children respectively apply when entry is purchased on arrival

Servisair Lounge- Terminal 3 Departures

The Servisair Lounge provides a great value for T3 departing passengers. Entry includes complimentary teas, coffees, and soft drinks, as well as wines, beers, and spirits in a “help-yourself” format. Light snacks, cakes, and soups are also included.

Passengers can also enjoy free Wi-Fi, TV, and a selection of newspapers and glossy magazines. However, if you need a break from technology, take in the great runway views as you relax.

Adult lounge entry: from £14.99 (3 hours)

Child (2-11) entry: from £10.99 (3 hours)

For more info, visit the Servisair website

Finally…We’re pleased to announce that Terminal 5 will also offer a paid-entry lounge, opening Summer 2015. Check back for more details soon!

For Brown & Burk, direct flights are a necessity. As a local pharmaceutical company with international reach, they supply medicinal products to GPs, surgeons and neurologists throughout the UK. All of which they import from their suppliers in Bangalore and Goa.

But there’s only one daily, direct passenger flight to Heathrow. And often, it doesn’t have the capacity to take their freight.

That means they have to use indirect flights, which delay their products reaching the UK by up to 36 hours. In a fast-paced industry, that’s too late to respond to emergency demand.An expanded Heathrow will bring the frequent and direct flights they need to grow.

Not to mention up to £211 billion to the UK economy, and up to 180,000 jobs across the country. For Brown and Burk, the only answer is an expanded Heathrow.

Over 100 years ago, Walkers Shortbread started as a family-run business in the Speyside village of Aberlour. Now world-renowned as a true Scottish classic, they export their goods to over 100 countries across the world.

But to remain as one of the UK’s leading food exporters, they need to reach new markets in Asia and the Americas. Which is why they’re supporting expansion of Britain’s (and therefore Scotland’s) only hub airport.

Only Heathrow has the passenger numbers, cargo and connections to make direct, long-haul flights viable.

And it’s not just one family business that will benefit: an expanded Heathrow will create up to 16,100 jobs in Scotland, and as much as £14 billion for the Scottish economy alone.

For Walkers Shortbread to grow, they need Heathrow to do the same.

Gannon Oils is one of the UK’s leading manufacturers, suppliers and distributors of specialist lubricants and oils. Based in Lancashire with a depot in County Durham, they export to 72 overseas markets: 80% of them via Heathrow. With new opportunities arising in Asia, they want to unlock new markets there: especially in China, India and Pakistan.

But to do it, they need two crucial factors to work in their favour. Frequent and direct flights to new destinations; and world-class freight handling. Gannon Oils only export via air. Because they can get an order to South Korea in three days by air, compared with five weeks at sea.

Which is why they support expansion at the UK’s only hub airport. Because only Heathrow has the passenger numbers, cargo and connections to make these direct flights viable.

And it’s not just Gannon Oils that stands to benefit. Expansion at Heathrow will create up to £211 billion for the whole UK economy, and up to 180,000 jobs. For Gannon Oils to grow, they need Heathrow to do the same.

Heathrow has today announced strong first quarter results including a revenue increase of 8% on 2014, up to £622m. John Holland-Kaye, Heathrow CEO, says the results show that Heathrow is ready to expand with a quick decision.

Key points from the results released include:

  • Demand to use Heathrow continues to rise, with traffic up 2.0% to 16.4 million passengers. Vietnam Airlines is the latest airline to move its London operations from Gatwick to Heathrow;

  • Heathrow delivers a strong first quarter financial performance with revenue increasing 8.0% to £622 million and EBITDA up 7.2% to £342 million;

  • Strong global demand to invest in Heathrow, with £850 million of funding raised to date in 2015;

  • Heathrow named the ‘Best airport in Western Europe’ by Skytrax for the first time;

  • Heathrow announced new measures to boost domestic connectivity and connect the whole of the UK to global growth markets.

“Heathrow is a fantastic airport and a great front door for Britain.”We’re a business that’s delivering an unrivalled passenger experience in western Europe, we’ve got over 30 airlines knocking on our door waiting to serve the UK’s hub, our world-class shareholders are lined up to privately fund expansion and with an additional runway we will create 40,000 new skilled and well-paid jobs for the local community.

We are ready to deliver the only runway that can connect all of Britain to global growth. All we need is a quick decision, so let’s get on with it.” Heathrow CEO, John Holland-Kaye

To celebrate the Queen’s birthday, we’re giving away ‘The Marylebone Hamper’ from Fortnum & Mason. To enter the competition simply answer the following question via Twitter (

Which of our terminals is named after the Queen?

Terms and Conditions below…

1. By entering this competition, the entrants agree to be bound by these Terms and Conditions.

2. No purchase necessary.

3. This competition is not open to employees of LHR Airports Limited (LHR) or its affiliate companies, their families, cohabitants, agents and anyone connected with the promotion. Entry is open to all UK resident Twitter users over the age of 18 on 21 April 2015.

4. To be eligible for the draw the entrant must:(i) reply to the tweet sent from @HeathrowAirport on 21 April 2015 and include the hashtag #HBDQE2(ii) not use multiple owner Twitter accounts to enter.

5. There is no limit to the number of tweets posted by each contestant or Twitter account, but each contestant/Twitter account can only be eligible to win one prize.

6. The winner will be selected at random on 22 April 2015 under the supervision of an independent observer. Only correct answers will be put forward for the draw.

7. The winner will be awarded one (1) Fortnum & Mason The Marylebone Hamper to the value of two hundred pounds (£200).

8. The prize is as stated, non-transferable and there are no cash alternative.

9. The Winner will be notified on Twitter via direct message by Heathrow Airport within 72 hours of the competition closing (23.59 (BST) on 21 April 2015) and asked to provide their name, complete address, telephone number, date of birth and e-mail address.

10. Heathrow Airport reserves the right at any time to cancel, modify or supersede the competition (including altering prizes) if, in Heathrow Airport’s sole discretion, a competition is not capable of being conducted as specified. This competition is in no way sponsored, endorsed or administered by, or associated with, Twitter. Entrants must understand that they are providing their information to Heathrow Airport and not Twitter.

11. The result of the competition is final and no correspondence will be entered into.

12. If any prize is unclaimed by the initial winner within 30 days, there will be no further prize awarded. LHR’s decision regarding the selection of the winner is final and there will be no further correspondence.

13. Any breach of these Terms and Conditions by an entrant will void their entry. Misrepresentative or fraudulent entries will invalidate an entry.

14. By entering, all entrants agree:(i) to be bound by these Terms and Conditions;(ii) to release Twitter from all liability whatsoever in connection with this competition;(iii) that their names and counties of residence may be released if they win a prize; and(iv) to participate in any post-event publicity.

15. These Terms and Conditions shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts. The promoter is LHR Airports Limited of The Compass Centre, 1st Floor, Nelson Road, Hounslow, Middlesex, TW6 2GW.

16. Any personal data provided by an entrant will remain confidential to LHR and its group companies will not be disclosed to any third party without the entrant’s prior consent, except that LHR reserve the right to use the information for the purposes of facilitating the competition including but not limited to publishing the name of the winner on its website & social media channels (Facebook, Twitter, Google+, Instagram), as well as providing the prize winners’ details to third parties for the purposes of administering the competition, including, but not limited to, the providers of the prize.

Members of London First, an influential group of businesses that seek to make London the best city in the world for commerce, have come out resoundingly in favour of Heathrow expansion.

A survey asked ‘Which of the sites would your business favour as a location for another runway in the South East?’. 59% responded in support of Heathrow, more than double those who chose Gatwick (25%).

The result is further evidence that the expansion of Heathrow has the backing of British business. Expanding Heathrow, Britain’s hub airport, is the only way to connect the whole country to global growth. The Airports Commission’s analysis clearly shows that it will deliver the greatest benefits for Britain, generating up to £211bn in economic growth and up to 180,000 jobs across the country. That’s why Heathrow’s plans are also already backed by five regional airports, 32 Chambers of Commerce across the country and influential British airlines such as easyJet and Virgin Atlantic.

Swift decision

“London is a world city that has been at the centre of global commerce for centuries.  To maintain our competitive advantage we need to expand Heathrow and connect not just London, but the whole country, to the globe’s fastest growing markets.  That’s why we have huge and growing support from businesses, business groups, unions, airports and politicians across the country.

“This issue is urgent and we agree that Government needs to act swiftly after the election.  The answer is clearly Heathrow. Let’s get on with it.” – Heathrow CEO John Holland-Kaye

89% of respondents called on Government to make a swift decision on the Airports Commission recommendation.


London First members survey on airport expansion:

Question One: ‘Should expanding airport capacity in the South East be a critical priority for the next government?’

Yes: 95%.
No: 5%.
Don’t know: 0%.

Question Two: ‘Which of the sites shortlisted would your business favour as a location for another runway in the South East?’

Heathrow: 59%
Gatwick: 25%
Don’t know: 10%.
Neither: 6%

Question Three: ‘Do you think politicians should take swift action to act on the Commission’s final recommendation, whichever airport they have chosen for expansion and irrespective of your previous choice?’

Yes: 89%
No: 9%
Don’t know: 2%.

Since April 2013 we’ve been raising vital funds to help Oxfam transform the lives for those that need it most. Thanks to our passengers and team we have raised more than £281,000 through activities including, coin collections within our terminals, bake sales and running races!

These funds have directly contributed towards strengthening homes in flood-prone Bangladesh, installing water taps in the Democratic Republic of Congo and supplying farmers with seeds to grow crops in Chad.

With over 70 years’ experience in fighting poverty globally, Oxfam’s projects have helped 15 million people in 94 countries. In the UK alone their assistance reaches close to 10,000 people annually who don’t have enough to live on.

Below is Louise who lives in a Buporo camp in the Democratic Republic of Congo. She has six children, she needs to provide for each and everyday. Thanks to your donations, she is no longer required to make the two-hour walk for clean water! Water tanks were recently installed in the camp, providing clean water and sanitation for her family and surrounding community helping more than 38,000 people!

We want to thank you for your donations to date and appreciate your continued support of Oxfam in bringing about these lasting changes! To find out more on their ‘Strength to Survive Appeal’ and to donate visit:

In partnership with NATS, Heathrow is the world’s first airport to trial a Time-Based Separation (TBS) system to help reduce delays on arriving aircraft during strong winds.

Adverse weather can play havoc on our passengers’ travel plans, with our colleagues at NATs (Air Traffic Control) required to leave more time between flights taking-off and landing. This also reduces the number of flights that can be operated to/from Heathrow each day.

As Heathrow is at 98% capacity, with an aircraft taking-off or landing every 45 seconds, this new system will help cut previous delays due to wind by up to 50%.

TBS uses live wind data to calculate a safe time distance between aircraft on the final approach to land, helping to increase our aircraft flow rate. TBS is an excellent mechanism which we hope will reduce the impact of windy days on the operation.

The domestic passenger charge for airlines flying from Heathrow would be reduced by a third, from £29.59 today to £19.59, under new proposals announced today by the UK’s hub airport.

With expansion at Heathrow and our recently announced regional connectivity commitments, a number of domestic routes can be created.

  • Proposed passenger charge reduction of £10 for domestic services from 1 January 2016

  • Supported by increasing environmental charges, incentivising cleaner, quieter aircraft at Heathrow

  • Discount part of a package of measures to boost regional connections to the UK’s hub

With 95% of the global economy within range of a direct flight from Heathrow, the measures form part of a package of commitments designed to connect the UK’s nations and regions to growth markets around the world. The proposed discount would be supported by increasing the total share of airport landing charges recovered through noise and emissions, adding further incentives for airlines to operate the quietest and cleanest aircraft from Heathrow.

As a consequence of Heathrow being full domestic connectivity from the airport has fallen over the years, from 18 routes served in 1990 to just seven today. In its recent report on improving domestic air links with expansion in the South East, the National Connectivity Taskforce identified the need to make routes to regional airports more attractive to airlines.

The latest proposals are part of a package of commitments Heathrow announced in March.

The proposals

The proposals look to meet the Task Force’s recommendations as part of its regular five year review cycle of Heathrow’s charging structure, whilst also seeking to encourage better utilisation of European slots. They include:

  • Supporting domestic routes by reducing departing passenger charges by £10
    • A £10 departing passenger discount for passengers departing Heathrow to other UK airports, making domestic flights more affordable for passengers. This would support the commercial viability of domestic services which have been squeezed out of the UK’s hub because of airlines having to make tough choices between using their limited slots for domestic or long-haul routes. It would also increase the UK’s competitive position relative to other EU hub airports, which has seen them gain traffic that would otherwise support new long haul routes, jobs and economic activity in Britain.
    • £5 departing passenger discount for European destination passengers, from £29.59 today to £24.59. This is expected to encourage fuller planes, making more efficient use of constrained hub capacity.
  • Encouraging cleaner, quieter planes by increasing environmental charges from 21% to 28% of total airport charges
    • NOx emissions charges would almost double from £8.57 per kg of NOx to £16.51 per kg of NOx, encouraging the use of the newest, cleanest aircraft.
    • The noisiest aircraft would be charged more. 99% of movements at Heathrow already meet the quietest international noise standards – known as ‘Chapter 4 and Chapter 14,’ and we are actively engaging with airlines to understand their likely timeline for replacing aircraft that operate the less than 1% of movements that are in the noisiest international standard – known as ‘Chapter 3.’ The proposed charge increase is designed to offer a further incentive to support that change, with the quietest aircraft potentially paying up to 20% less per landing than they do today.
  • Maintaining the transfer passenger discount
    • Maintaining a 25% discount on departing passenger charges for passengers transferring through Heathrow to support its role as the nation’s only hub airport – the UK’s gateway to the world and the world’s gateway to the UK

The proposed domestic passenger charge discount forms part of a new package of commitments made in response to the National Connectivity Taskforce’s recommendations. Alongside the review, which takes place prior to expansion, they include measures deliverable after expansion including the establishment of a 10m route development fund for airlines to support five new routes for three years, and partnering with UK airports, LEPs, Chambers of Commerce, national and regional governments to work with airlines to establish new domestic routes through Heathrow.

99% of movements at Heathrow already meet the quietest international noise standards – known as ‘Chapter 4 and Chapter 14,’ and we are actively engaging with airlines to understand their likely timeline for replacing aircraft that operate the less than 1% of movements that are in the noisiest

Airports Commission analysis has already revealed that an expanded Heathrow will deliver up to £114bn in economic benefit outside London and the South East, double the amount that would be delivered by an expanded Gatwick.

Taken together the measures have the potential to deliver billions of pounds worth of trade and investment opportunities, reversing a lost decade of connectivity which has seen regional connections to long-haul markets squeezed out of the UK’s hub airport.

Heathrow CEO John Holland-Kaye said, “We’re serious when we say Heathrow is committed to making sure that businesses across Britain can benefit from the connections to growth markets that only the UK’s hub can provide, whilst incentivising only the quietest and cleanest planes to operate from Heathrow.”

“Our proposal to cut passenger charges by a third for domestic services will help us continue to drive the tourism, exports, inbound tourism and foreign direct investment that supports economic growth across the whole of the UK.”

Heathrow announces new commitments to improve regional access

In March, Heathrow announced a new package of commitments conditional on expansion enabling up to nine new air links to Heathrow and increased frequency on seven existing routes.

These are:

  • The review of airport charges to help play our part in keeping existing domestic routes commercially attractive to airlines from January 2016

  • Establishing a new Heathrow Route Development Fund. £10 million in start-up capital for airlines to support five new routes for three years

  • Partnering with UK airports, LEPs, Chambers of Commerce, national and regional governments to work with airlines to establish new domestic routes through Heathrow.

  • Working with government to re-designate public service obligation (PSO) routes to Heathrow, the only airport that can connect them to and through London to growth markets across the globe.

  • Working with any organisation that wants to operate Northolt as a satellite runway for UK routes until Heathrow is expanded.


The table below outlines Heathrow’s current airport charges and the proposed changes that aim to boost regional connectivity and encourage airlines to operate cleaner, quieter aircraft at Heathrow:

Current structure Consultation proposal
Overall balance Environment 21%Passenger 75%Parking 4% Environment 28%Passenger 68%Parking 4%
Passenger charge by destination EuropeanNon-European EuropeNon-European
Passenger charge discounts None EU load factor (£5)UK connectivity (£5)
Transfer passenger charge 25% discount No change
Transit passenger charge Charged as per transfer passengers No change
Basis of landing Movement No change
Noise charge Differentiated Chapter 4 New differentiated Chapter 14
Parking charge Separate free period and charge thereafter for narrow and wide bodied aircraft No change

Heathrow does not set ticket prices for passengers. However, there is a reasonable expectation that the savings proposed will be reflected in reduced fares.

The CAA’s regulatory settlement for the current regulatory period imposes a cap on the airport charges revenue that the airport can earn from each passenger and the proposals set out in the consultation document will be implemented within the existing price cap and will be revenue neutral for the airport.

The Airport Charges Regulations 2011 provide that the basis for setting airport charges must not discriminate between airport users. This requirement does not prevent an airport operator for varying airport charges for reasons relating to the public and general interest, including for reasons relating to the environment, where the criteria used for varying the charges are relevant, objective and transparent.

An airport operator may set airport charges that differentiate between airport users provided that the reason for the differentiation is relevant, objective and transparent.

To help inform the development of the consultation proposals, Heathrow held a number of informal engagement sessions with the airline community. These sessions were open to all carriers and airline representative bodies.

Interested parties are invited to submit written responses to the proposals outlined in the consultation document by 23.59 on 14 May 2015. Responses may be sent to


By Heathrow

Published 2nd April 2015