Local employee wins Apprentice of the Year Award


By Heathrow

Published 30th July 2014

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Jonathan Chappell-Hobbs from Mixed Freight Services, airfreight specialists based near Heathrow, was awarded the national 2014 Level 2 Intermediate, Logistic Apprentice of the Year Award. We caught up with Jonathan to find out more about his promising career in the freight industry, how he got his start, and the award.

There were celebrations on Thursday 10th July, as Jonathan received the award at the Hounslow Chamber Cargo and Logistic Summit.

After coming through Heathrow Academy pre-employment training, Jonathan, a Hounslow local, found work through the academy at Mixed Freight Services. Once there, he came back to our training provider Outsource and was then put on an apprenticeship programme with Mixed Freight Services. From funny tasting canapes, to meeting Members of Parliament – Jonathan has had quite a year. Read our interview with him below.

What encouraged you to do the pre-employment training at Heathrow Academy?

Heathrow is the gateway to the world. There are links to so many different countries that each have their own diverse cultures and ways, giving people an opportunity to gain fantastic new experiences and feelings. Working with Heathrow Academy gives you the opportunity to be right at the doorstep of that, with all the goings on at Heathrow airport.

What interests you about logistics?

One of the main things that interested me is the fact that logistics is involved with pretty much every moment of everyday life. The skills learnt in the industry are very transferable. Things like meeting deadlines, staying organised and maximising efficiency. There are so many variables it can get stressful, but it keeps your mind sharp. It stays interesting and it’s always changing.

What were your best moments during the apprenticeship?

I would say the most meaningful moments were where I had to step outside my comfort zone to either pick up a phone with confidence or have the ability to voice an opinion to people twice my age, as well as managing the operations of 25 articulated vehicles all at one time and the list goes on.

I have also been invited to many events including visits with the Hounslow Chamber, Members of Parliament etc, trips to the GLA (Greater London Authority) and even British Airways Headquarters (Waterside) – where I actually did a presentation about myself to a majority of airline executives. Something I never thought possible.

Any funny moments?

Not being used to tasting all these fancy canapés at networking events, I started to drink this warm thick paste thinking this was the main piece. As it turned out, it was in fact the condiment and I had left the actual appetiser on my plate… ensuring I looked like a muppet for the rest of evening!

How did it feel to win Apprentice of the year?

I am absolutely delighted! I am still short for words, it has not sunk in properly as of yet. Even though I’m so glad all my hard work has paid off, I still feel it was a team effort. Many thanks to The Heathrow Academy, my training provider (Outsource Training) and company (Mixed Freight) who, hand in hand, gave me one of the greatest learning curves possible and it is still on-going.

What are your plans for the future?

One of my main ambitions, from the start, has always been to be able to support myself and others around me. At Heathrow the sky really is the limit. If I am able to increase the quality of my life and others’, as well as being able to manage and lead people who used to be in my position to a higher cause, then I would be more than satisfied. There are so many hidden gems out there capable of amazing things; they just need to get recognised.

What would you say to others thinking about doing an apprenticeship?

Just do it. There is a whole world out there waiting to be discovered and being stuck in a dead end 9-5 is not going to take you anywhere. Sometimes it’s hard seeing the bigger picture. Working with the Heathrow Academy lets you see a path‎ and gives you a direction. Heathrow requires so many differently skilled people and is so diverse; there really is something to suit everyone.

Throughout his time with Mixed Freight Services Jonathan has shown a special talent in logistics, and is currently working towards an NVQ Apprenticeship in ‘International Trade & Logistical Operations’. After the spectacular year he’s had, there is already talk of Jonathan being put forward for ‘Advance Logistics Apprentice of the Year 2015’!

From all at Heathrow congratulations Jonathan and good luck for the year ahead!

For more information on the Heathrow Academy please visit www.heathrow.com/academy.

Lord John Shipley of Gosforth has been appointed as the independent chair of the National Connectivity Task Force, which was first announced by Heathrow in its May submission to the Airports Commission.

Today’s announcement coincides with Heathrow’s latest submission to the Airports Commission on its Discussion Paper on Utilisation of the UK’s Existing Airport Capacity.

After meeting with over 25 business groups and many individuals across the UK, the clear message was that Heathrow expansion has the potential to support growth across the whole of the UK. But the challenge is to make sure that Heathrow can regain the air links to regions and nations that were lost as capacity constraints squeezed out domestic traffic. Visit the Task Force’s website here.

Heathrow has launched a public consultation to allow local residents to shape its third runway proposal property and compensation package – and we’ve launched a new site area for it.mock_consultation banner image cropThe consultation will run for 12 weeks and will include 17 public exhibitions. For full details on the consultation, including a map of the events and a summary, visit your.heathrow.com/consultation .

Heathrow has launched a new public consultation to help us shape the proposed compensation scheme as part of our updated proposals for a third runway at the Airport.

The consultation, taking place between 21 July and 12 October, provides an opportunity for local residents and businesses to give us their views on the principles behind our compensation proposals.

As part of its updated submission to the Airports Commission in May, Heathrow committed to a £550m fund for new noise and property compensation schemes if a third runway at Heathrow gets the go-ahead. The consultation will seek views on how that compensation fund should be used.

The twelve week consultation runs from 21st July to 12th October and will be supported by a series of public exhibition events across the local area. 180,000 households and businesses will be contacted in the next week with details of how to take part.

“We believe our proposal to expand Heathrow is the right way to deliver the capacity Britain needs to connect to fast growing economies around the world. This must go hand in hand with treating those most affected by a third runway fairly. This consultation provides local people with an opportunity to let us know their views to develop the right compensation scheme.” – John Holland-Kaye, Heathrow CEO

The consultation is a continuation of Heathrow’s engagement with the local community throughout the Airports Commission process and follows on from a public consultation earlier in the year around improving the proposal for a new runway to the north west of the Airport.

The results of the consultation will be shared with the Commission for its independent review.

For more details, including a full list of public exhibition venues, visit our Public Consultation site area here.

Heathrow has launched an airport world-first interactive light exhibit, “Flow”, in Terminal 3, with the accompanying hashtag #walkandlight, for passengers. What is it? Find out here.

Inspired by a Rotterdam nightclub dance floor, Flow will see state-of-the-art technology used to convert the energy of passengers footsteps into a responsive electronic panel of changing coloured lights.

The project is the brainchild of Miguel Saddler, Augusto Siguero, Lorena Segura and Ignacio Villen, who won the 2012 Ferrovial Innovation Award for it.

We caught up with Miguel and Augusto to explore the inspiration behind the new feature.

What was the inspiration for Flow?

Augusto: I was inspired by a night club in Rotterdam that used similar technology to illuminate the floor. We hoped to create a unique experience for passengers by providing them with a way to feel part of the infrastructure of the airport. Potentially this technology will also minimize energy consumption in the area.

How does it work?

Miguel: The floor uses Pavegen technology to convert footsteps on each of the individual tiles into electricity which in turn lights up a wall panel according to the direction and movement of passengers walking from one end of the corridor to the other.

What are you expecting passengers to experience from flow?

Augusto: We’re expecting Flow to give passengers’ a unique and memorable airport experience while they’re waiting for their flights or heading to their gate. We want passengers to interact with it and share their own experiences – plus we think it’s going to make for some pretty good Instagram and Twitter images.

“The installation is expected not only to enhance passengers’ experience with a memorable moment but it could also allow Heathrow Airport to learn actively about customer traffic flow patterns, queue monitoring and management or better retail and advertising distribution.” – Miguel Saddler

Miguel: The installation is expected not only to enhance passengers’ experience with a memorable moment but it could also allow Heathrow Airport to learn actively about customer traffic flow patterns, queue monitoring and management or better retail and advertising distribution. We’re both excited about the possibilities this type of technology may mean as a sustainable source of electricity into the future.

What are the Ferrovial Innovation Awards?

The awards aim to encourage progress to improve the world through the combination of powerful ideas and team spirit and is scheduled to occur every two years.

Flow beat 500 other ideas in the first Ferrovial Innovation Awards in 2012, also known as the Zuritanken Awards. The word Zuritanken is a word made up to define the connection created by an idea; namely, between those who have the idea and those who believe in it.

The word describes both experiences, witnessing and taking part in a significant change.

Now the project has completed we ask what they are both working on:

Miguel: I’ve recently started working on the new flight connection facility in T3, which is one of the key projects in Q6 around improving our connections capacity and the experience of transferring passengers. There are several innovative solutions in this project from a constructions perspective and from a security process point of view.

Augusto: Asset Management is a cross-functional, multidisciplinary growing field, I believe many opportunities to be creative could arise in that field, I would like to help this discipline growing within the Ferrovial group.

Hear from Miguel and Augusto, in this interview piece from the 2012 Awards

Not a step wasted was the theme behind the idea when it was submitted during the awards process. See a recap of the awards, including appearances from Miguel and Augusto, via the Ferrovial video below:

Miguel Saddler works as a Project Manager in the Passenger Experience Programme in Development and in his spare time is a sports enthusiast. While Augusto Siguero, is a passionate rugby lover who works supporting Heathrow Asset Management Programme through the Ferrovial Centre for Asset Management.

Flow is located between the International Departures Lounge (IDL) and Pier 5, follow the signs towards Gates 23-42. Share your Flow images with us on Twitter and Instagram using #walkandlight.

Other interesting things to see and do at Heathrow:

Twitter Competition: Terms & Conditions

  1. By entering this competition, the entrants agree to be bound by these Terms and Conditions.
  2. No purchase necessary.
  3. This competition is not open to employees of LHR Airports Limited (LHR) or its affiliate companies, their families, cohabitants, agents and anyone connected with the promotion. Entry is open to all UK resident Twitter users over the age of 18 on 18 July 2014.
  4. To be eligible for the draw the entrant must:(i) re-tweet any tweet sent from @HeathrowAirport between 07:00 (BST) on 16 July 2014 and 23.59 (BST) on 18 July 2014 on the day on which the relevant tweet is first posted on Twitter by @HeathrowAirport;(ii) include in their re-tweet the hashtag #MYNY; #LoveMYNY; and(iii) not use multiple owner Twitter accounts to enter.
  5. There is no limit to the number of tweets and re-tweets posted by each contestant or Twitter account, but each contestant/Twitter account can only be eligible to win one prize.
  6. The winner and five (5) runners up will be selected at random on 21 July 2014 under the supervision of an independent observer.
  7. The prize-winner will be the first name drawn at random from all valid entries and the runners up shall be the next five names.
  8. The winner will be awarded two (2) return flights to New York and 3 nights’ accommodation in 4 star hotel The Mondrian, Soho, New York (one room based on two people sharing). The tickets will be allocated as each winner is selected. Flights must be booked and taken before 31st December 2014. The tickets are flights only and do not include refreshments or travel to and from the airport.
  9. Each runner up will be awarded 1 x 100ml My NY fragrance
  10. The prizes are as stated, non-transferable and there are no cash alternative.
  11. Winners will be notified on Twitter via direct message by Heathrow Airport within 24 hours of the competition closing (23.59 (BST) on 18 July 2014) and asked to provide their name, complete address, telephone number, date of birth and e-mail address.
  12. DKNY reserves the right at any time to cancel, modify or supersede the competition (including altering prizes) if, in DKNY’s sole discretion, a competition is not capable of being conducted as specified. This competition is in no way sponsored, endorsed or administered by, or associated with, Twitter. Entrants must understand that they are providing their information to DKNY and not Twitter.
  13. The result of the competition is final and no correspondence will be entered into.
  14. If any prize is unclaimed by the initial winner(s) within 30 days, there will be no further prize awarded. LHR’s decision regarding the selection of the winner is final and there will be no further correspondence.
  15. Any breach of these Terms and Conditions by an entrant will void their entry. Misrepresentative or fraudulent entries will invalidate an entry.
  16. By entering, all entrants agree: (i) to be bound by these Terms and Conditions; (ii) to release Twitter from all liability whatsoever in connection with this competition; (iii) that their names and counties of residence may be released if they win a prize; and (iv) to participate in any post-event publicity.
  17. These Terms and Conditions shall be governed by the laws of England and Wales and subject to the exclusive jurisdiction of the English courts. The promoter is LHR Airports Limited of The Compass Centre, 1st Floor, Nelson Road, Hounslow, Middlesex, TW6 2GW.
  18. Any personal data provided by an entrant will remain confidential to DKNY and its group companies will not be disclosed to any third party without the entrant’s prior consent, except that DKNY and LHR reserve the right to use the information for the purposes of facilitating the competition including but not limited to publishing the name of the winner on its website & social media channels (Facebook, Twitter, Google+, Instagram), as well as providing the prize winners’ details to third parties for the purposes of administering the competition, including, but not limited to, the providers of the prize.


Heathrow has today published independent CAA (Civil Aviation Authority) analysis on the number of people affected by aircraft noise with a third runway.Using the Mayor of London’s preferred 55 dB Lden measure for noise at least 199,550, and potentially as many as 325,950 will be taken out of Heathrow’s noise footprint, according to the CAA forecast.

The data confirms that between 34,450 and 49,550 fewer people could be affected by aircraft noise with a third runway in 2040 than today according to the Government’s preferred 57dB LAeq measure of noise. The noise reductions are delivered by a combination of a new runway location, steeper landing approaches and new aircraft technolog

For more information read the full release here or download each of the assessment chapters in our Downloads section.


Asian cities such as Busan, Hanoi and Xiamen are quickly emerging as the next economic powerhouses, making them crucial to the UK’s economic future. In light of this Heathrow has teamed up with Asia House to produce a series of guides to understanding and doing business with these culturally diverse Rising Cities of Asia.

Ahead of the official launch event for the guides this evening, we’re sharing some of our favourite facts from each nation. Enjoy!

Busan, Republic of Korea

  • The Shinsegae department store in Centum City, Busan, became the largest department store in the world in 2009 when it surpassed Macy’s, New York City.

  • The Busan International Film Festival is one of the largest in Asia. While perhaps not as widely known as the Venice or Cannes film festivals, it is one of the best for aficionados of Asian cinema.

Dalian, People’s Republic of China

  • Dalian, as China’s northernmost warm water port, was a valuable location to control and has changed hands several times over the last 100 years or so. At one point it was even the final stop on the Trans-Siberian Railway!

  • Due to the frequent, if short-lived, Japanese occupation of Dalian it is more common to find people’s second language to be Japanese.

Hanoi, People’s Republic of Vietnam

  • Hanoi is the capital city of Vietnam, but the second most populous after Ho Chi Minh City.

  • Hanoi was once the colonial capital of French Indo-China, as a result of this much of the city’s architecture, particularly in the Old Quarter, bears a striking colonial French influence. St Joseph’s Cathedral near the old quarter is an excellent example of this.

“As Asia’s consumer class expands, UK firms’ potential to trade with them must be realised and developed. These guides give an insight into some of the cities we may have heard of but never visited, but will one day be as significant to the British economy as Guangzhou or Chennai. We are a trading nation, and need to be directly connected to global growth.” – Heathrow CEO John Holland-Kaye

Medan, Republic of Indonesia

  • Indonesia is the world’s most populous nation with a Muslim majority.

  • Football is a very popular sport in Indonesia, with Medan alone operating 5 separate football clubs: PSMS Medan, Medan Jaya, Medan Chiefs, Bintang PSMS and Medan United.

Ulaanbaatar, Mongolia

  • The Naadam festival, also sometimes known as ‘eriin gurvan naadam’ – The Three Games of Men, is a tradtional festival in Mongolia. The eponymous ‘Three Games’ are the 3 national sports of Mongolia: archery, horse racing and Mongolian wrestling.

  • Mongolia is the least densely populated country in the world. Ulaanbaatar is home to more than 45% of the country’s population.

Xiamen, People’s Republic of China

  • Xiamen was historically known as ‘Amoy’ due to the differences in dialect among the citizens, it is still known as Amoy today among some dialectal speakers. The name means ‘The Gate of the Grand Mansion’ and is often called ‘The Gate of China’.

  • Gulangyu is known locally as ‘Piano Island’ as piano music can regularly be heard from the European-style villas found on the island..

Follow the @yourHeathrow Twitter feed tonight as we cover the launch of the documents with Heathrow CEO John Holland-Kaye using the hashtag #RisingCitiesAsia. The guides can be downloaded here.

We get plenty of inquiries about job and careers available at Heathrow – and not surprisingly, because it is a great place to work with a diverse range of opportunities!

For more information on jobs and careers at Heathrow please visit www.heathrowairport.com/about-us/heathrow-jobs .


A water cannon salute, beefeaters, guardsman and a Colombian musical band provided a spectacular welcome to Terminal 2 for new entrant and Star Alliance member, Avianca.

The first Avianca flight from Colombia (Bogota El Dorado) touched down at 14:40 on Friday 4 July. A floral flourish was provided by the handing out of yellow and red roses to passengers. Check out more action from the day by clicking on the gallery below!

Were you one of the first Avianca passengers to use the new Heathrow Terminal 2 this week? We’d love to see your images so share them with us via Instagram or Twitter using #heathrowairport. 


By Heathrow

Published 7th July 2014