Erin O’Connor launches T5 style shoppers


By Heathrow

Published 19th October 2013

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Erin O’Connor launched Heathrow’s, world international airport first, new Personal Shopping service at Somerset House on October 7, 2013, amongst some of the biggest brands and most glamourous people in the business (check out our gallery below for proof)!

Heathrow teamed up with supermodel and style of The Face, Erin O’Connor, to show the fashionistas and travel writers of London just how we can turn your free time at the airport into the latest style.

We covered NYC, Beijing, African, Moroccan and Beach themed styles to showcase just how Heathrow is leading the fashion charge.

Recently awarded the Best Airport Shopping Worldwide by SkyTrax Awards, we know that our 300+ outlets including Burberry, Gucci, Mulberry, Harrods, Zara and French Connection, only to name a few, are a shoppers dream.

Getting your own personal shopper…

Whether it’s a pair of heels to walk you through NYC, a kaftan to throw over at the beach, a loud t-shirt to push your way through the streets of Beijing or advice on the latest beauty trends, our Personal Shoppers can be booked ahead of time or accessed on arrival.

No minimum spend and free to all passengers, our ladies are available from the first to last flight and are fluent in Russian, Arabic, Mandarin, French, Spanish and Portuguese.

So, next time you’re standing around awkwardly in WHSmith flicking through the gossip mags killing time, seek out one of our Personal Shoppers and kit yourself out with some Yo Sushi, a Zara skirt, French Connection top, Kurt Geiger shoes, and Burberry handbag. (Yes, eating Sushi is a fashion trend!)

Book your own personal shopper today 

Last week we launched a UK-first league table ranking airlines using Heathrow according to their noise performance, this week yourHeathrow is proud to announce another UK-first community initiative.

Heathrow has launched a UK-first Twitter service, @HeathrowNoise, to provide information to the local community on runway operations.

On the account, we’ll tweet out whether the airport is operating on easterlies or westerlies and which of the two runways is being used for landing and which is being used for taking offs. It will also provide a valuable tool for letting our local communities know of any unplanned changes or circumstances that can impact runway use such as, weather disruption or an emergency.

When will we tweet?

Under normal operations this information will be published three times a day (at 7am, 3pm and 10pm), and at any other time that unplanned changes occur.

Why has @HeathrowNoise been created?

Our new twitter service is one of the recommendations from a noise communications benchmarking study last year and sees us fulfilling another commitment within the ‘A quieter Heathrow’ report.

The study, performed by international corporate sustainability agency Two Tomorrows, benchmarked Heathrow’s noise communications with other comparable UK and international airports.

Who do I contact if I have a query about the service, aircraft operations or noise related concerned?

The Twitter account has been created as an additional information source and not a replacement for traditional methods of communication. More information on how aircraft operations work at Heathrow, other noise initiatives and how to log an enquiry can be found at .

Alternatively, our team can also be contacted via .

How does this feed differ from your other twitter handles, @HeathrowAirport & @yourHeathrow?

Unlike our other twitter handles, @HeathrowNoise has been set-up purely as an information broadcast channel – and not as an enquiry service.

Our original @HeathrowAirport handle will still continue to provide the same friendly service it always has to our passengers travelling through the airport – including real time responses.

The @yourHeathrow handle will also continue to provide airport and aviation related content and conversation stemming from the yourHeathrow website. 

Terminal 5 has taken out another accolade, winning second place in the World’s Best Airport Award as part of the prestigious 2013 Conde Nast Traveller Reader’s Travel Awards.

T5 was narrowly beaten by the outstanding Singapore Changi Airport for the top award.

The awards were based on votes from over 47,000 readers of the Conde Nast Traveller magazine around the world.

This award is the latest in a bumper year of awards for Heathrow, with T5 being named the world’s ‘Best Airport Terminal’ for a second time and ‘Best Airport for Shopping’ for a fourth time at the World Airport Awards held in Geneva. Heathrow was also named ‘Europe’s Best Airport’ at the ACI’s 9th annual Airport Awards earlier this year.

Normand Boivin, Chief Operating Officer, who collected the award, said: “Yet again Heathrow and Terminal 5 is voted by travellers as one of the best Terminals and airports in the world. We are the leading European airport in these awards – beating our Hub competitors Schiphol, Frankfurt, Madrid and Paris Charles de Gaulle.”

“There are many different organisations that need to work together for our passengers to have a good journey and coming runner up is a testament to the hard work and dedication of them all. Our investment in new facilities such as Terminal 5 and the soon-to-open Terminal 2 is transforming Heathrow into an airport of which we can be proud. To be the runner up to this award is particularly important because it is voted for by the most important judges, our passengers.”


By Heathrow

Published 18th October 2013